These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Email Submit Button returning 'This Operation is Not Permitted.' error

dlender
Registered: Sep 13 2007
Posts: 6

I have created a Dynamic PDF Form in Adobe Designer 7 that is a job application for my company to be accessed from one of our web pages, filled out and submitted via email as a PDF to our HR Department. I am running into a 'This Operation is Not Permitted' error when testing the PDF on different computers running either IE7 or IE6 and I am not sure what version of Adobe Reader they are using as they are in our testing lab and the guy that runs that is on vacation. When I test it on my computer and on a co-workers it works fine. It brings up an Outlook message with the PDF attached. I am using just a button with an 'mailto:' link in the 'Submit to URL' field. Our HR dept does not want it submitted as an XML document. Is there any way around this or am I screwed? Please let me know if you need any more information than what I have provided here.
Thanks in advance!

gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
Reader can not e-mail or save a completed form. This feature for Reader is a property of the PDF. You need to add the Extended Reader Rights or process for distribution with Acrobat 8 Professional.

George Kaiser

dlender
Registered: Sep 13 2007
Posts: 6
gkaiseril thank you so much for the quick reply! I really appreciate it! Where would I go to add the Extended Reader Rights to the PDF? Would I have to purchase an 'add-on' package or is there just a setting somewhere in Designer that I can change? Once again, thank you very much for the help!
Dave
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
You have to upgrade to version 8 Professional, pay a 3rd party to apply the Extended Rights, or purchase the LiverCycle ES, enterprise server.

George Kaiser

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You need to Reader-enable the form with Acrobat Pro. 8 so that users of Adobe Reader (7 and greater) can email the entire form.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

dlender
Registered: Sep 13 2007
Posts: 6
gkaiseril and lkassuba,
Thank you for the info. It is much appreciated! I have put in a request to upgrade my Acrobat Pro 7 to 8 so that I can test this and see if it will fix the issue. I certainly hope so. Once I find out I will post back and let you (and everyone else who may be having this same problem) know.