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A file that everyone who previously downloaded it had no problems with viewing or printing, Mac or PC. File is over a year old and has had no problems before.
How the PDFs are used:
The client replaces ads periodly in the online PDF. After the last time this was done some of the mathematical operators and the parentheses are missing with small boxes appearing instead.
At this point I have no idea what system or version of the software they are using, can those things be possible culprits?
Supposedly it's the same person on the same computer making these occassional changes to the PDF document.
(When I look at this downloaded file with the new ads file that they tell me has these problems I see no problems. I'm on a Mac OS10.4, created the original InDesign document and made the original PDF as well. I assume most of the viewers a reusing PCs, my production coordinator is for sure.)
Thanks,
Daphne
My Product Information:
Acrobat Pro 7 / Macintosh
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In short - The file is bad and you need to start over.
What has happened is that at the last import the font in the PDF was replaced with the font from the imported file.
Not much you can do except roll back to your master (re: non-imported) PDF. Have all the embedded fonts converted to subsets. Have the import PDFs' fonts set to subsets and you shouldn't have this issue any more.
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Thank-you!
Daphne
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