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Browser-Based Reviews not showing up in Review Tracker

2010-02-09 09:12:02

mclambj

Registered: Jan 13 2009

Posts: 23

Answered

I have 2 users who are having this problem. We are on Acrobat Pro 8.1.2 and their browser-based reviews (on WEBDAV server) aren't showing up in their review tracker. One users on Tiger, one on Leopard.

Is there a solution to this before I try re-installing Pro 8 + all the updates?

Thanks,
Jackie

My Product Information:
Acrobat Pro 8.1.2, Macintosh

2010-02-09 11:28:30

lkassuba

Registered: Jun 28 2007

Posts: 3636

Are the user preferences all setup the same? Edit > Preferences > Review
Server Type = WebDAV
and the IP address of the web server should have and ending back slash. For example: http://161.43.237.41/WebDAV/.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-02-09 11:30:33

mclambj

Registered: Jan 13 2009

Posts: 23

Yes. All the preferences are set-up correctly-I checked both user's prefs already.

2010-02-09 12:10:04

lkassuba

Registered: Jun 28 2007

Posts: 3636

Are they able to contact the review server?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-02-09 13:19:06

mclambj

Registered: Jan 13 2009

Posts: 23

After talking to both users, they had just upgraded to new computers. Their tracker history was on the old machines under their old accounts.

I think we can put this issue to rest. Thank you for your help.

~Jackie

2010-02-10 08:05:53

lkassuba

Registered: Jun 28 2007

Posts: 3636

Thanks for the update. Just so you're aware the Tracker information is stored in the Acrobat User Data folder on the Mac.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.