These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Share Review preparation process takes a very long time

Forum Index > Collaboration & Commenting > Share Review preparation process takes a very long time
2011-10-20 06:59:56
Richard Inch
Registered: Oct 20 2011
Posts: 2

The PDF shared review process has been working great until recently. Now, it hangs up with the message "Status: Saving the shared review-enabled PDF file ..." displayed. If I touch this message, I get another "Acrobat is not repsonding" dialog. If I let the process continue for a very long time, say 30 minutes, eventually the process completes: the e-mail is posted in Lotus Notes and the Shared Review is posted in the Share Review internal network public server. All is fine.
 
Why is this once fast process now taking so long?
 
I'm Adobe TCS2 on a Dell Precision T3500 Workstation running Windows 7 Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor, graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen monitors.
 
I author in FrameMaker 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 and send the PDF out for shared review on internal network public server sending the e-mail through IBM Lotus Notes 8.5.2 (20100811.1131).
 

My Product Information:
Acrobat Pro Extended 9.4.3, Windows
Top
2011-10-21 10:17:46
#1
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
There may be more going on here, but can you update to Acrobat 9.4.6?

Is your network connection fast & reliable? Do you run regular maintenance on your PC and check for Viruses?

I don't see anything in the Known Issues on this:
http://kb2.adobe.com/cps/404/kb404291.php

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

Top
2011-10-21 10:56:13
#2
Richard Inch
Registered: Oct 20 2011
Posts: 2
Hi Kelly,

I updated to 9.4.6 but it did not "speed up" my process.

I've been talking with my IT Department. They deployed a new server setup (Cloud) (hardware and software) in the last few weeks, and they think maybe that started the problem. New servers, new software, etcetera, all of which I don't truly understand. I am pointing at a different server now for the location of my shared-reviewed PDFs. My IT people monitored my computer during the PDF shared review creation process, and my computer is working furiously, seemingly seaching our entire network looking for something. That could explain the time, since my computer during the shared review creation process is sifting through many, many, many 100s of GBs of data across our entire network. My IT people are not sure what it is looking for, but the prevailing thought is it eventually finds what it needs, then the share-review process completes and works perfectly from then on. My IT people are looking at Lotus Notes issues, but so far they've not found anything. Generally, from an IT perspective, the "new" network they recently installed is working very well world-wide.

Personally, for me, it is too much of a coincidence that we upgraded our world-wide network, and now my shared review creation process is taking a very long time to complete.

Richard

Top