Shared-review comments cross from one PDF to another, etc.

Make sure that you are using the IP address when specifying the URL. In this case, for users who want to comment on:
http://www.example.org/mypdf.pdf
it would be best to use
http://192.239.92.41/mypdf.pdf

Hello. Sorry about my english.
I convinced my company to start working with shared reviews in Acrobat.com but we immediatly bumped into problem. All the initiators works on Mac OS 10.5 and Acrobat Pro 9. All the receivers (reviewers) works on Windows XP and Adobe Reader 9. In the specs of the program this should all be fine, but when we send out a document for review it wont work properly. For a few it all works fine, others doesn´t get the Commenting toolbar available in Reader. Some can access the Commenting toolbar, put comments in the document, but aren´t able to publish their comments since the publish-button doesn´t light up.
Others can press the Publish-button but get error messages about not beeing online, although they are.
And some can download the document, but then gets error message about the connection to Acrobat.com.
Anybody got a clue?
I will also point out that when we tested this, using just Macs and Acrobat 9/Reader 9 it all worked fine for everybody. But when starting sending documents to Win XP users it all got wrong. And of course no support from Adobe, since they point out Reader, which they do not support, as the source of error.

I have same problem. Our company upgraded all users to Acrobat 9. Some users have PRO, some have STD and some have Reader only. Previously, we had Acrobat 8 and assorted versions of Reader on PCs. We used Shared Review constantly. Since the upgrade to 9, we have not been able to get it to work, especially for Reader only folks. What happens is this:

1. Open PDF - check that PDF has NO security on it
2. Select menu item to ENABLE COMMENTING BY READER users (although when I checked the PDF's security after doing this, I saw that it NOW has security on it?)
3. Save PDF
4. Select to SEND FOR SHARED REVIEW.
5. Get an error that says this document cannot be sent for review because commenting on it is not allowed.

I think the menu item to Enable Commenting by Reader users is doing the exact opposite of what it is supposed to do. Instead of enabling commenting, it is putting more security on the document.

Are we doing something wrong in this new version? We desperately need to get our functionality back that we LOST when we UPgraded! HELP!

The Send for Shared Review process automatically reader-enables your file so you don't need to Enable for Commenting in Reader first. In fact if you do, you receive the error that you mention above.

Okay, as Lori says, first problem we had: enable Reader users to comment - answer is, do not use that menu item, Shared Review process does it automatically (counter-intuitive, but ok).

Next issue we had was that Reader and Standard users could not see Publish button. This turned out to be because our company had modified registry entries for those users preventing them from participating in the "review" process at all. A change to the registry was made as follows:

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1

For systems with Acrobat Reader, use the following:

[HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1

Lori then offered the following:
"For future reference, here is a technical note for your IT folks on how to disable access points to Acrobat.com without breaking

the Shared Reviews: http://kb2.adobe.com/cps/508/cpsid_50894.php

So with the above fixes, problem is solved and we are on our way again with Shared Reviews.

TAO-CU09, we're using Acrobat 8.x.x here and seeing similar issues that you mention (cross-commenting, or comments from other reviews appearing on the wrong PDF). I'm trying to research the problem, but other than posts like yours, I haven't found much information.

Did your issues clear up, or did you find a solution?

We're using WebDAV as a repository. Mix of Mac & Windows clients, Reader 9, Reader 8, Standard 8, Pro 8. Quite a batch to troubleshoot.Perhaps an Adobe update found a flaw in one of the versions? Server issue?

For those folks using Acrobat/Reader 9, are you running 9.2 or later?

Our testing was done under Reader 8, but users were soon updated to v9 via Adobe Updater (whoops!). My informal survey found 9.1.3 to be most prevalent.

Can you try updating to 9.2 or later?

Yes, maybe. We're discussing that option. Updating to a later version is a great deal of effort in a corporate environment.

We have a support call into Adobe as well. They didn't offer much guidance over the phone, or seem to be aware of the issue. We're currently waiting a call-back. Seems that using a webdav server as opposed to Acrobat.com hinders much of their troubleshooting advice since they can't rule out the server as the cause of the problem. Configurations can vary too much.

Sometimes looking into network logs can also give you insight if you have access to them as suggested in this [url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=14719]post[/url]. They found the following:Also, my recommendation would be to move to at least 9.3 if possible instead of 9.2.