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Shared Review Lotus Notes issue

jsconnelly
Registered: Nov 17 2008
Posts: 5

I'm running Windows XP, Lotus Notes 6.5 and Acrobat Pro Extended 9.2.

I want to send a PDF for shared review on a network drive using Lotus Notes to send as attachment. When I click the "To:" button and enter my Notes password, it comes up by default to my personal Address book in Notes. I switch to the corporate Address book in Notes. It takes a few moments to load (not a big deal) but when I select a person from the list, click "To:->" and hit OK, it hangs for ever. The only way I can get it to work is to bypass the "To:" button and just manually type in the addresses. Or choose from my personal Address book.

I think at one time I waited for Acrobat to finish and it came up with an error that said it didn't recognize the address as an email address. Now, my personal address book in Notes contains real addresses like "joesmith [at] corp [dot] com". The corporate address book in Notes seems to have aliases like "Joe Smith/corp/domain". The only thing I can think of is that Acrobat can't use the "aliases" in our corporate address book. Anyway to get them to talk?

I could use the method of saving a local copy and sending later but it would sure be nice if it could be done in one graceful step in Acrobat.

My Product Information:
Acrobat Pro Extended 9.2, Windows
ccerami@nutrama...
Registered: Jan 22 2010
Posts: 3
I'm running into the same issue. Although Acrobat just spits out an error about the alias and proceeds to open lotus. I've just told my folks to ignore and click OK past the error.

Additionally we need to add the word file: in front of the link. This would be fine if Adobe remembered, but it does not. Every time new people need to be added to a review, the creator needs to remember to add file in front of the link. Anybody know a way around this?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
jsconnelly wrote:
I'm running Windows XP, Lotus Notes 6.5 and Acrobat Pro Extended 9.2.I want to send a PDF for shared review on a network drive using Lotus Notes to send as attachment. When I click the "To:" button and enter my Notes password, it comes up by default to my personal Address book in Notes. I switch to the corporate Address book in Notes. It takes a few moments to load (not a big deal) but when I select a person from the list, click "To:->" and hit OK, it hangs for ever. The only way I can get it to work is to bypass the "To:" button and just manually type in the addresses. Or choose from my personal Address book.I think at one time I waited for Acrobat to finish and it came up with an error that said it didn't recognize the address as an email address. Now, my personal address book in Notes contains real addresses like "joesmith [at] corp [dot] com". The corporate address book in Notes seems to have aliases like "Joe Smith/corp/domain". The only thing I can think of is that Acrobat can't use the "aliases" in our corporate address book. Anyway to get them to talk?I could use the method of saving a local copy and sending later but it would sure be nice if it could be done in one graceful step in Acrobat.
Is the domino server (where the corporate address book is hosted) located remotely or locally? Is the Lotus Notes for a single user on a system or is it a multi-user install?
Are you using a a version of Acrobat that has been packaged internally by your organization? If so, has anything been removed?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

ccerami@nutrama...
Registered: Jan 22 2010
Posts: 3
Domino server is local. We have both multi and single user set ups. We're using Acrobat Pro 9.2, not our package...just a default installation.