Shared Review not reading Outlook goups members correctly

I have a similar problem. When using my corporate email address book, it sees the address book OK, but when I select the address and click OK...it tries to resolve more than just the email address from the mail server. It gives an error saying, "cannot resolve O=Company name". The metadata looks similar to x400 or LDAP type info.

I am also seeing this issue - I am running Windows XP, Office 2003. I cannot select any name from the address book at all - or if I choose to simply type in the email address instead of selecting fromt he Address Book, I get the same result ("MS Office Outlook does not recognize "o/=Company name".) If I key in an email address that's external (not in the internal Outlook network), it works fine. Somehow it cannot resolve with the Outlook address book. Any thoughts??

I caved in and downgraded my users back to 8 Pro. This problem turned out to be a show-stopper, and Adobe Help was helpless to solve - suggested that I create a 'bug fix' which I did, but have heard nothing since September.

How are your emails displayed? As Lastname, Firstname? If so, try changing the Display As format to Firstname Lastname, which requires no commas.

Our emails are already displayed as Firstname Lastname; for example, Bonnie Cameron.
What else can we try?? Desperate. Support getting me nowhere... I spend 2 hours at a time on the phone with them; they promise a return call, never supply it...I start over the next day with a new rep, from the ground up. Maddening!

I have the same problem. I can't add any internal emails even when I manually type them in.

Anyone find a solution yet?

Did anyone ever find a solution to this issue, or is Acrobat 9 simply their Windows Vista? Should I reccomend to my entire company that they abandon Acrobat 9, or do they have any support people in this country still working?

We have the same problem. We upgraded to Acrobat 9 from Acrobat 6, so we don't have the fallback solution of using Acrobat 8. I asked our IT group for help.

At first they thought it was an Outlook problem. Acrobat was getting hung up on a comma character that was embedded in our company name in some data that Acrobat was getting from Outlook.

However, they shortly determined that between Acrobat 8 and Acrobat 9, Adobe altered the API that communicates with Outlook. It appears htat they reverted to an archaic form of retrieving information from Outlook. That's why this is broken.

For reference, here's a note from our IT group in answer to my request for help:
_____________________________

When using Acrobat professional and the "send for shared review" function, the application opens a send mail form that is generated by the application itself (Acrobat). There is a "To" button that when clicked opens the global address list. You can select users to add to the email but when clicking ok after selecting the user, a "check names" box opens with the error:

"Microsoft Office Outlook found more than one "/O=Company Name"

If you click the "Show more names" button in this window, it will the open the GAL again and if you select the name again and click ok, it comes back with same "check names" box but with a different error:

"Microsoft Office Outlook does not recognize "Inc/OU=Chelmsford/cn=Recipients/cn=username"
_____________________________

Is ANYONE from Adobe reading this thread? We bought Acrobat 9 so that we could take advantage of the collaboration features, which we cannot use because of this issue. It looks like we will have to return our licenses for 9 and get 8 instead. That is, if we can still buy it. *fume*

This appears to be happening for names (in the group) which may be a part of names for which other users also exist (like there may be 2 or more Steve Johnson in the organization or somebody with a name that contains Steve Johnson.)

If this is the case in your scenario, I would suggest making a [url=https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform]Bug Report[/url].

Has anyone found a workaround to this issue with Outlook email?

I just want to echo what others are saying about the "Microsoft Office Outlook found more than one "/O=Company Name" problem.
I too am about to ask I.T. to put me back to Acrobat 8 as this is a critical function for me. A shame, as I want some of Acrobat 9s other features.
Adobe...Fix this please!

This is our current workaround.

As the review initator we send a single email to our own email address.
We then open the email (containing the link to the shared document) via standard outlook at forward the message on to other reviewers as needed.

This allows us to avoid using the broken address book in the adobe shared review wizard.

To be more specific we type in our full email address in the wizard.

That's a good workaround, san_writer. However, we can't even send email to ourselves, and we can't get past trying to select email addresses.Therefore, the PDF is never sent to the SharePoint location.

I have worked with Adobe on this issue and through several conversations it has been intimated that Adobe is unlikely to fix this. We are now using Acrobat 8, which works fine. Unfortunately, if they do not fix this API problem, we will be stuck at version 8 and (if we want to keep using the collaboraiton features) will not be able to upgrade.

Part of our work around is to type in our full email address rather than use the address book feature in the Shared Review Wizard. Another catch is that my company gives all employees two email addresses.

For example (John Doe, has the following email addresses, jdoe [at] company [dot] com and john [dot] doe [at] company [dot] com). We found that when we type in our own email address john [dot] doe [at] company [dot] com) and complete the shared review wizard the email address notification is sent and the wizard completes succesfully.If we attempt to use the jdoe [at] company [dot] com email address or attempt to use the address book we tend to get errors.One more work around quirk worth noting. When we have used the address book feature in the wizard sometimes repeated attempts (selecting the same name John Doe) 3 times over and over will finally send the email.... I know these are both clunky work-arounds but they have done the trick for us.

Our big issue was we upgraded from Adobe 7 to Adobe 9... so the whole Shared Review feature wasn't even an option in our prior tool.

What a disappointment - I have the same problem as defined and not hearing anything about a fix or even that Adobe is paying attention.
So looking forward to using the capability but had to instead spend time trying to figure out the problem.
I can only hope that we hear from Adobe soon.

Does anyone know if there has been any update on this issue? I am having the same issue; Using both Acrobat9 Pro and AcrobatX Pro on both Office 2010 and Office 2007; with accounts on both Exchange 2010 and Exchange 2003.

I now have Windows 7 running Acrobat Pro X, and I still have the e-mail address problem. Our email lists various e-mail addresses. My work-around was to find the one e-mail address format that acrobat likes, and copied all the reviewer's addresses into a document. From there I cut and past into the "TO" box. Of course this is not practicle if you have many and varied reviewers.
Jim