Shared Review recipients not able to add comments

In Acrobat 9 you can create a shared review in Std., Pro., or Extended. Here is a [url=http://www.adobe.com/products/acrobat/matrix.php]product matrix[/url] that explains the differences.

When you create the PDF from Word, make sure that you don't have "Create PDF/A-1a:2005 compliant file" turned on.

The process you're using is exactly how you create a PDF for shared review. If you bring up the Tracker (Comments > Track Reviews) do you see the filename listed? Can you see any info. under Server Status?Are the other recipients using at least Acrobat or Reader 7.05 or later?

Ikassuba,

Thanks for picking up my thread with a response.

From above:
"When you create the PDF from Word, make sure that you don't have "Create PDF/A-1a:2005 compliant file" turned on."

I had to do a little research for where the "Create PDF/A-1a:2005 compliant file" is. Let me know if I've got things set the correct way (I am a newbie to all this).

With the Word document open, I went to print, I selected "Adobe PDF" as the printer "Name". I then clicked on the "Properties" button next to this selection. On the third tab of the pop-up window named "Adobe PDF Settings" there is a drop down selection option for "Default Settings:". You suspected that this setting was set to "Create PDF/A-1a:2005 compliant file". It is not. It's set to "Standard".

Please let me know if this is the setting your were referring to.

From above:
"The process you're using is exactly how you create a PDF for shared review. If you bring up the Tracker (Comments > Track Reviews) do you see the filename listed? Can you see any info. under Server Status?"I can open the Tracker. There are several tree options on the left side of the window. Reviews, Forms, Server Status. Under Reviews there are two documents listed under Joined. I had sent out reviews before and they appeared under Sent but because other users could not add comments to the document using Acrobat Reader I deleted them from the list. We have had some success by initiating a review with someone's computer who has Adobe 9 Pro. But because only 1 or 2 people in the office have this program I would like to avoid having them initiate reviews every time.

The Server Status has a green check under it and is followed by Acrobat.com

On a recently sent review (from a computer with Adobe 9 Pro) several people in the review still did not have comment abilities even though the document was sent form a Adobe 9 Pro license. Because the individuals are outside the office (and in another country) I am not able to assist them in getting adobe review to work. We are still having issues with the Adobe document review process...

All recipients have stated that they have Acrobat Reader 9.

If you use the PDFMaker macro in Word you can also find the PDF/A setting under the Adobe PDFMaker macro dialog settings tab. When you send for Shared Review (Comments > Send for Shared Review), what you selecting in the Send for Shared Review dialog? Are you selecting "Automatically download & track comments with Acrobat.com? If so, what is your Review deadline (this is on the next dialog box)? This is important because if a review has ended then the comment capability is disabled.

I just tried starting another Shared Review from within Word. I clicked on the "Options..." button. Here are the settings:

PDF Options

[Checked] Convert document information
[Not Checked] Create PDF/A-1a:2005 compliant file
[Checked] Enable Accessibility and Reflow with tagged Adobe PDF
[Not Checked] Apply Security
[Checked] Create Bookmarks
[Checked] Convert Workd Heading to Bookmarks
[Not Checked] Convert Word Styles to Bookmarks
[Not Checked] Convert Word Bookmarks
[Not Checked] Convert Comments

I select OK...
Save Document to Desktop...
Send it to my self...
Access Level: = Open access: Anyone who know the URL can access the download the file
Review Deadline: = date in future
[Checked] Allow page view sharing and chat collaboration in this document
Click on Send.
I then sent the xxxx_review.pdf file to a co-worker.
The co-worker has Adobe Reader 9. He also has Acrobat 5 but that shouldn't matter.
co-worker opens the file and is able to view document. There are no options for commenting.
We checked security to see if commenting is turned on but it stats that it's not allowed.

Another option I've tried...
After I send the file to myself, I check that the file is on Adobe.com server. [Yes]
I'll forward the e-mail with the link to the file to the co-worker.
The co-worker has to log onto Adobe and then can download the file.
There are no options for commenting

Is it possible that you cannot initiate a shared review from Acrobat STD 9?

Try sending the review to your co-workers email instead of yourself in the Shared Review Wizard.

Just to clarify this for other folks, you can initiate a Shared Review from Acrobat Standard but it does [i]not[/i] Reader enable your file for recipients using the free Reader. If you need to allow reviewers using the free Reader to join the Shared Review, you'll need to use Acrobat Pro. or Extended to do this.