These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Shared Reviews Disappear from Review Tracker

Forum Index > Collaboration & Commenting > Shared Reviews Disappear from Review Tracker
2008-05-20 05:26:12
kathy_buck
Registered: May 1 2008
Posts: 27

Using Acrobat Pro 8.1.2, our shared reviews are started, stored and shared on a network server running WIN2003. The reviews are started using the "link" email version. The docs themselves are just normal PDFs either scans or Word docs converted to PDF.

The problem: Reviews listed in the left pane of the review tracker will randomly disappear. Once a review disappears, it is does not reappear on its own. I can get it to reappear by adding it again by clicking the link in the orginal email, but that sometimes makes a different one disappear from the list! Both the review originator and the participants are experiencing this.

We want to use this feature, but this may render the feature useless.

Is this a known issue with Adobe?

I see that this problem has been posted more than once in this forum, but I do not see a single answer from a moderator indicating that this is a known issue with Adobe or any other advice.

My Product Information:
Acrobat Pro 8.1.2, Windows
Top
2008-05-20 11:33:07
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
When you say your reviews are started on a network server do you mean the documents are stored/shared on the server or that Acrobat is running on a server? Just to confirm, you are initiating a Shared Review with a network folder repository not browser or email, correct?
Are all your participants internal (within a LAN) and have R/W access to the shared network folder? Are all participants running Windows?

Network mapping can be an issue but generally it is associated with browser-based reviews not shared reviews.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-05-20 11:59:50
#2
kathy_buck
Registered: May 1 2008
Posts: 27
When you say your reviews are started on a network server do you mean the documents are stored/shared on the server or that Acrobat is running on a server?
--I mean the PDF docs are stored on the server. Acrobat is running on the users' PCs.
Just to confirm, you are initiating a Shared Review with a network folder repository not browser or email, correct?
--Correct
Are all your participants internal (within a LAN) and have R/W access to the shared network folder?
--Yes
Are all participants running Windows?
--Yes, WINXP SP2
Top
2008-05-21 11:05:11
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Many known issues surrounding the use of Review tools on a network server involve the use of the browser, which I don't believe is your case. This has a lot to do with how network drives are mapped and how pathname appears and how users access the PDFs (i.e., double-click on icon, browse to filename, etc.).

At this point, to address your issue in a timely manner I would suggest contacting technical support.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-05-21 11:18:01
#4
kathy_buck
Registered: May 1 2008
Posts: 27
Your answer is talking about browser and saying that doesn't apply to us which is true enough, but I don't know whether the next sentence about network drive mapping is with regards to browsers or networks?
Overall, I am gathering from this reply that even though several people have posted about this problem over the past year, Adobe is not acknowledging an issue yet, or providing a Knowledge Base type note on finer points in configuration that are not included in the Help. (I have been all over the Acrobat Help files and cannot find that we are doing anything wrong.) If it worked properly, the feature would be extensively used, but without being able to nail down the problem or know that it is a bug on the list to be fixed, we have to move on.
If you should find out something more, I hope you post it here.
Top
2008-05-22 07:53:27
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
There is another bit of documentation that you might find useful, it's the Setup and Administration Guide for Online Collaboration. I've posted it under the FAQ for this forum.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-05-22 09:00:28
#6
kathy_buck
Registered: May 1 2008
Posts: 27
Yes, thanks, I did find this doc a week or two ago somewhere, maybe here, and reviewed it.
I have called Adobe Tech Support. They indicate others have the same problem and it has been "escalated." They are researching it now and will get back to me (I hope they mean it). If there is some resolution I will post it here.
Top