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wrong name seen on dynamic stamp when opening shared review

Forum Index > Collaboration & Commenting > wrong name seen on dynamic stamp when opening shared review
2009-11-11 09:30:21
roadling
Registered: Nov 11 2009
Posts: 4

We have multiple users reporting that sometimes when they open a .pdf document that is part of a shared review they see an incorrect name on dynamic stamps on the document.

If you look at the author property of the stamp you see the correct name of the comment author.

Our environment uses a windows file share i.e. S:\QutoeReview as the repository for the review document and the users are sent links to the review rather than a copy of the file. Referencing the file share by UNC path and specific IP does not change the behavior.

End users are all on Windows XP using Acrobat 8.1.6 or greater (pro, std or reader) depending on their role. All installations/upgrade are pure Adobe so no registry settings, etc are changed by our IT group.

The comment xml files appear to have all of the correct information for the stamp to be able to display the correct information when it is retrieved by Tracker.

Any ideas or direction would be greatly appreciated.

My Product Information:
Acrobat Standard 8.1.6, Windows
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2011-02-04 08:22:28
#1
jcdev01
Registered: Sep 30 2008
Posts: 9
Hello Roadling, I'm experiencing the same problem, did you ever figure out a solution? Thanks!
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2011-08-03 13:14:38
#2
area51@skilledmfg
Registered: Aug 3 2011
Posts: 4
Experiencing the same issue with a similar environment to the original poster except we are using acrobat 9.4.2. Any help would be appreciated.

Jason
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2011-08-03 14:07:46
#3
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1875
When an incorrect name appears in the stamp, who's name is it?
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2011-08-03 14:27:47
#4
jcdev01
Registered: Sep 30 2008
Posts: 9
Im assuming that this is a standard dynamic stamp that adobe provides and not a custom stamp is that right?

I'm also assuming that when you view another person's dynamic stamp, it displys your name as the author and right now as the date time stamp is that right?

If so, what type of repository are you using? Network? WebDAV? SharePoint? a custom solution?


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2011-08-03 15:06:04
#5
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
Have you checked the "Identity" values for the Acrobat/Reader application?

The Dynamic stamps test for the various possible names and depending upon script select from the "identity.loginName", "identity.name", and the "Collab.user".

George Kaiser

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2011-08-04 05:56:28
#6
area51@skilledmfg
Registered: Aug 3 2011
Posts: 4
George,
The incorrect name shown is the person currently viewing the shared review.

jcdev01,
The stamp is the 'approved' stamp.
That is correct, the name displayed is the viewer, and the current date and time are displayed.
It is a network repository with shared review sent as a link.

George Kaiser,
I have not checked the acrobat identity value but I will.

Thanks
Jason
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2011-08-04 06:36:38
#7
area51@skilledmfg
Registered: Aug 3 2011
Posts: 4
Identity properties looked to be correct. In the stamp properties>General I checked 'Make Current Properties Default' while the correct identity was showing. I'm not certain if this will effect the issue with the viewers name showing inplace of the original authors name, but I'll try anything at this point.
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2011-08-04 10:53:48
#8
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1875
If the stamp contents are changing from what is originally set when the user applied the stamp, it may be related to an oddity that I encountered just last week. In my case, I made an oversight in how I set up a dynamic stamp, and when I rotated a stamp that had been applied, the stamp appearance was updated.

It sounds like the stamps you're talking about may be getting updated as well when you view them. I don't know exactly what is causing this, but Acrobat has the ability to update stamps under certain circumstances. I would tend to consider what you're seeing to be a bug, but it's hard to tell without a better understanding of this update mechanism, particularly under exactly what circumstances a stamp can get updated.
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2011-08-04 10:58:51
#9
jcdev01
Registered: Sep 30 2008
Posts: 9
I'm not very familiar with network repositories, but I've seen the same thing on webdav. If i recall correctly, it either had something to do with permissions or inconsistancies between the date/time stamp of the document and the date/time stamp within the actual xml file that contains the stamp.

Does the stamp show the wrong user if you try viewing it from a computer that is viewing the pdf file for the first time? Or does it only occur when viewing a file that has been previously viewed?

You might try opening tracker, deleting all files that you're currently tracking (which just removes them from tracker, and doesn't actually delete the files or comments from the server), then hitting ctrl + alt+ delete and ending task on anything that starts with adobe or acro. This will essentially remove the history that you've ever viewed the file and cause acrobat to start again from scratch.
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2011-08-08 05:42:47
#10
area51@skilledmfg
Registered: Aug 3 2011
Posts: 4
jcdev01,

From what I've seen it seens to happen randomly after the file has been viewed. I'll see about removing the tracker information.
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