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Acrobat 7 won't activate - says I must be an admin even though I am

Forum Index > Deployment & Installation > Acrobat 7 won't activate - says I must be an admin even though I am
2009-05-27 10:14:08
Richard Lewis H...
Registered: May 26 2009
Posts: 7

Windows 2k3 Server, latest patches.

I previously had Acrobat 8 installed on the system. It was uninstalled and then 7 installed. It ran for a few days but has lately started failing to run because it thinks it is not activated but won't let me activate because it erronously thinks I do not have administrative rights to my own machine.

When I attempt to start Acrobat, this message box is displayed:

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Adobe Activation
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Activation requires that you have administrative rights on this computer.

Please log in as an administrator and try again, or contact your system administrator.
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OK
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It won't let me uninstall it and it won't run. How can I recover?

My Product Information:
Acrobat Pro 7.0.9, Windows
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2009-05-27 11:51:38
#1
Richard Lewis H...
Registered: May 26 2009
Posts: 7
Ah, I think I have a clue what has happened. The Acrobat related registry entries are in an invalid state as a result of moving between versions of Acrobat.

I should say that I am a software developer with a company that makes a product that has to work with various versions of Acrobat so it is necessary to install various versions in order to verify functionality.

I was able to uninstall but now I can't re-install. Can someone tell me which registry/file entries I must remove in order to install again?

Thanks!
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