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Acrobat 8 Pro freezes my whole computer

Forum Index > Deployment & Installation > Acrobat 8 Pro freezes my whole computer
2008-11-19 06:59:47
crdhsupport
Registered: Nov 19 2008
Posts: 3

Hi, I have Acrobat Pro 8.1.2 and Vista Business 32 bits (SP1).
Whenever I go to the Edit -> Preferences... and then if I click on GEneral category everything stops and freezes. Cant event access task manager, I have to close my laptop with the power button...

I can navigate to other preferensces categories no problem

BTW, I was looking to a mean of hiding my identity when I do reviewing PDF docs. Because, everytime, I put a Sticky note, my username shows, and I dont want that by default (cannot change the default)

any ideas ?

Thanks

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-11-21 09:37:30
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried deleting you temp files?

You can modify your identify (when you get to the Preferences) under Edit > Preferences > Commenting Panel uncheck "Always use Log-in name for Author name"
Then set your identity under Edit > Preferences > Identity

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-11-21 14:45:49
#2
crdhsupport
Registered: Nov 19 2008
Posts: 3
Thank you for your suggestion. I am not an expert in Acrobat, so when you are saying to delete the temp files, are you refering to the c:\windows\temp folder to empty ?

Also, about the commenting... the option in question ("Always use Log-in name for Author name") is already unchecked.
and under the Identity , the field "Login Name" is already filled with my username and is Grayed out, so I cant modify it...

strange... I dont understand !
merci !
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2008-11-24 12:03:56
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You'll find more detail on deleting the TEMP files in the following technical note, [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333213]Troubleshoot system errors or freezes (Acrobat 8.x, Acrobat 3D 8 on Windows 2000 and XP)[/url].

Since you have the "Always use Log-in name for Author" unchecked you can set/change the default author name for a Sticky note by selecting the Sticky note, changing the author name under the Sticky note properties, and then "Make Current Properties Default". You may need to restart Acrobat after this.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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