Adobe Acrobat

2009-08-26 03:05:04

Malc-C

Registered: Aug 26 2009

Posts: 5

Hi,

First post so please bear with me, I did try searching but didn't come up with anything positive.

A member of staff has had a copy of Acrobat 8 (part of the CS3 suit) installed on a PC that was in need of an upgrade. We de-registered the application and un-installed it before installing it on a new high powered HP workstation (core 2 quad processor and 4GB of fast RAM). The installation was fine and we had no issues in re-registering the software.

However, when you try opening a pdf (be that one created on the old PC with the same software or a small pdf from an external source) the program is slow to load (basically you get two halfs of the screen forming and a wait before the pdf is displayed). There also seems to be a fair delay when performing simple things like making a link.

The strange thing is, if you launch just the application its loaded in an instance (as are all the other applications including Office 2007 applications). But it then bogs down when opening any pdf.

The workstation was a clean install of XP pro, with all the MS updates applied. We've tried un-installing and re-installing Adobe CS3, and applying all the updates for that too... The workstation has an Nvidia Quadro G290 graphics card with 256MB of RAM, and we've tried different drivers, just in case it was a screen resolution issue.

If anyone has any suggestions on things to try they would be very welcome

Regards

Malcolm

2009-08-26 03:23:24

try67

Registered: Oct 30 2008

Posts: 2398

Are you opening the PDFs from a network location?
Does this happen with all files?

Try creating a new, blank PDF and opening it from the local drive. See if the problem still occurs then.

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2009-08-26 03:36:23

Malc-C

Registered: Aug 26 2009

Posts: 5

Many thanks for your reply.

Yes these are local files. The workstation has three new internal drives (500GB for apps and OS, then 2 x 1TB data - all SATA 300). Yes this occurs with all pdf's, new ones, ones from external sources (like a manual for some hardware) and mainly on a file that was created using the same software on the old PC.

We've even run task manager as the manor in which it is behaving is typical of the symptoms of an application hang or one that is hogging cpu useage etc. On opeing the files the CPU usage peakes for a split second at around 60% on the cores, then drops to around 20% until the document opens. Page file and RAM both ofer stacks of resorses so the machine isn't bogging down as one would expect.

We created a blank page yesterday and then clicked on the link button and dragged a box on the page. Rather than been presented with the option box to choose the link type the moment we stoped the draging it took around 20 seconds for this to appear... The application is just so slow at responding.

Malcolm

2009-08-26 08:06:10

Malc-C

Registered: Aug 26 2009

Posts: 5

OK guys, I've resolved the issue, so I thought I'd post the answer here to close this thread, and hopefully make it useful for future reference.

It was the graphics card... or more to a point compatibility between Acrobat and the way the card. I removed the old ATI Radeion card from the old PC and used that in the new workstation, using the default windows vga driver Acrobat opened up the same test files in an instance and we could draw links etc without issue. Downloaded and installed the ATi driver and again, no issues with performance. The manager is now one happy bunny as he can at last continue with his work.

I've not googled the subject of using Nvidia cards with CS3, but just in case anyone comes to this site with the same issues, I would suggest they try an ATi based graphics card. In our case it was a X300 with 128MB RAM if that helps

2009-08-26 08:23:27

lkassuba

Registered: Jun 28 2007

Posts: 3636

Thanks for updating your post with your solution.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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Acrobat 8 slow to open pdf's