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Acrobat 8 Standard install error

2007-11-29 06:06:10

JBM1982

Registered: Apr 3 2007

Posts: 37

I am trying to load Acrobat 8 Standard on a users XP computer and I am unsuccessufl because of this error:
"Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEhelper.dll Verify that you have access to that directory"--what does that mean? And what must I do to successfully install 8 Standard.

This user has been relying on Adobe Reader 7...is that what's causing the error? or something else?! Please help.

2008-01-04 08:04:11

dthanna

Registered: Sep 28 2005

Posts: 248

AcroIEHelper.dll is used for the Acrobat / Internet Explorer integration. My suggestion would be to:
1) Uninstall all your exising PDF based tools (reader, A8 Standard, etc.)
2) Reboot
3) Download and run CCLEANER (www.ccleaner.com) to remove any of the 'danglies'
4) Reboot
5) Reinstall just A8 Standard.

See if that does it.

Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com