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Acrobat 8.1.6 PDFmaker stalls Excel/Word 2003

Forum Index > Deployment & Installation > Acrobat 8.1.6 PDFmaker stalls Excel/Word 2003
2009-06-23 10:55:54
texas42
Registered: Jun 22 2009
Posts: 7

I have spent 3 days pouring over suggestions from several places and I am still having problems. I just purchased a new laptop and now after installing Adobe Acrobat 8 I can not create PDF's on this new computer.

Here are the details: Vista 64, Adobe Acrobat 8 (upgraded to 8.1.6), Word/Excel 2003. I have registered and activated adobe on the new computer.

---I do have a PDF printer listed in control panel.
---It is set to the "documents" port
---I am able to print to file and then convert in distiller

There are probably several other tests I did that I am forgetting to list. Whenever I try to print to create a PDF, the process stalls after seconds and the application freezes.

Any help would be greatly appreciated! Everything worked perfectly on my previous machine which was also Vista.

Thanks alot!

RT

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2009-06-23 12:45:38
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What service pack for Vista do you have installed?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-06-23 13:01:09
#2
texas42
Registered: Jun 22 2009
Posts: 7
I have Service Pack 2 installed
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2009-06-24 06:06:53
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
It may be that your Normal.dot file is corrupt. You might try renaming your Normal.dot file to see if it corrects the issue. The following [url=http://support.microsoft.com/kb/820919]MS technical note[/url] describes how to do this.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-06-24 10:34:40
#4
texas42
Registered: Jun 22 2009
Posts: 7
Interesting....when I tried to restore the Normal.dot Global Template a message pops up that says "No files found to rename/restore".
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2009-06-24 10:39:59
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Sounds like you're experiencing some issues with a COM add-in program. Have you tried the troubleshooting issues proposed in the technical note that I mention above for this?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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