I have Windows 7 Ultimate installed and tried the Acrobat 9 Pro and Pro Extended trial editions in this environment. Shortly after I open Acrobat, the EULA pops up, I agree to it and the program closes itself unexpectedly. Tried repairing but continues the same. I´ve been searching for answers but cannot fix this; any clues ?
Acrobat 9 crash in Windows 7
2010-01-05 08:52:08
My Product Information:
Acrobat Pro Extended 9.2, Windows
Acrobat Pro Extended 9.2, Windows
2010-01-12 06:56:26
#2
I can accept EULA, it´s ok with that. The problem is after, a few seconds after accepting it once, Acrobat crashes.
2010-01-12 07:05:11
#3
You should only be prompted for the EULA during installation. Are you saying that you're prompted for this every time you open Acrobat? If so, it's not getting registered.
2010-01-12 16:44:08
#4
Yep, that´s right.
2010-01-14 08:06:49
#5
So, can you try the suggestions in the technical note that I posted? The first one is to press the Enter key to accept the Software License Agreement instead of using your mouse.
2010-04-27 04:40:28
#6
I am running windows 7 and have the same problem. When the eula pops up and I accept the program crashes or should I say disappears. acrotray.exe is still in the start menu
2010-04-29 11:26:39
#7
I am running windows 7 and have the same problem. When the eula pops up and I accept the program crashes or should I say disappears. acrotray.exe is still in the start menu
You might try setting the EULA manually in the registry (note this isn't supported by Adobe). Here is a technical note with more information:http://kb2.adobe.com/cps/408/kb408026.php
Note that the location is a bit different in Acrobat 9
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0
See if the following technical note helps [url=http://kb2.adobe.com/cps/404/kb404960.php]Can't click Accept in Software License Agreement dialog box in Adobe Reader or Acrobat (8-9 on Windows)[/url].
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.