These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Acrobat 9.1.2 Problems

Forum Index > Deployment & Installation > Acrobat 9.1.2 Problems
2009-08-07 09:57:23
ms pugs
Registered: Apr 21 2009
Posts: 13

I hope I'm posting in the correct area.

I have 2 problems that I would love to solve.

First, the c"onvert web page to pdf "on my top tool bar doesn't work.
The add to document does, tho.
I can also do it from within the program, but that is very time consuming.

I have used the repair option to no avail.

Secondly, every time I open the program, windows installer starts all over again.
It goes very quickly, but is still annoying and I know it's not supposed to do that.

I run Vista 64 bit.

I have it installed on my other computer and it works just fine.

I could re-install it, but last time I tried that the program wouldn't let me, and wouldn't let me use the new program I had gotten.

I ended up having to re-format the computer. Now I'm scared to do it again.

Please, I need HELP!!!

I use the convert webpage option a lot!

TIA,
Ms Pugs

My Product Information:
Acrobat Pro Extended 9.1.2, Windows
Top
2009-08-09 07:29:54
#1
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
If the Acrobat installer starts automatically when you open the application, you may have a bad problem.
I had a similar one a few weeks ago.
The reason there was a damage of the HDD and the loss of some dll-files Acrobat needs.
So, you should check your HDD (right-click your HDD form the explorer > properties > Tools > check now).
Reboot you PC and let it run the check on next start up (may be take several hours).
It's yust a hint, not a solution ;-)

radzmar
• LoveCycle Blog
Documents you need:
• LiveCycle Designer ES2 Docs

Top
2009-08-09 09:56:43
#2
ms pugs
Registered: Apr 21 2009
Posts: 13
Well, it also tries to install at other times, too, just out of the blue.

My hard drive should be fine, as I have a brand new computer.

Did you try uninstalling and reinstalling first?

How did doing what you did help out?

Sorry, I really don't know much about what you proposed.
A bit dense.
Could you dumb-down your answer for me?
Top
2009-09-01 11:32:00
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
I would try running the [url=http://support.microsoft.com/kb/290301]Windows Installer Cleanup Utility[/url] before uninstalling and re-installing Acrobat 9.

Run the file then after it installs, run the tool and select the adobe acrobat 9. This will remove it along with installation files. Then re-install Acrobat 9.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2009-09-01 11:48:28
#4
ms pugs
Registered: Apr 21 2009
Posts: 13
Thanks for the info.

I'll have to get up my nerve to do it~~~as I mentioned, last time I uninstalled and tried to re-install I ended up having to reformat my hd.
Top