Everytime I try to open something with the newly installed Acrobat Adobe 9 Pro, it crashes my computer and restarts. It first would only crash if I opened two adobe documents, but now crashes if I just open one document. Our IT department tried re-installing, but did not fix the issue.
Acrobat Adobe 9 Pro Crashes Computer
2009-08-31 10:37:11
My Product Information:
Acrobat Pro 9.0, Windows
Acrobat Pro 9.0, Windows
2009-08-31 11:59:27
#2
Where do I find this information? What is OS?
2009-08-31 12:07:25
#3
To locate the point version check under Help > About Acrobat ...OS is short for Operating System.
2009-08-31 13:34:14
#4
Adobe Acrobat 9 Pro (Version 9.1.3)
Dell Optiplex 330
Dell Optiplex 330
2009-09-02 09:52:17
#5
Have you tried doing a Repair Acrobat Installation from under the Help menu?
2009-09-02 09:57:42
#6
I don't see that as an option under the help...Do you have to go into something first?
2009-09-02 12:23:40
#7
It sounds as though your IT department has disabled some features. You may want to have them use the following troubleshooting guide to resolve the problem.
[url=http://kb2.adobe.com/cps/402/kb402569.php]Troubleshoot installation and startup issues in Adobe Acrobat 8.x, 3D 8, 9 (Windows Vista)[/url] or
[url=http://kb2.adobe.com/cps/403/kb403720.php]Troubleshoot system errors or freezes (Acrobat 9 Standard, Pro and Pro Extended on Windows XP)[/url]
[url=http://kb2.adobe.com/cps/402/kb402569.php]Troubleshoot installation and startup issues in Adobe Acrobat 8.x, 3D 8, 9 (Windows Vista)[/url] or
[url=http://kb2.adobe.com/cps/403/kb403720.php]Troubleshoot system errors or freezes (Acrobat 9 Standard, Pro and Pro Extended on Windows XP)[/url]
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.