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Acrobat Distiller 9 crashes

Forum Index > Deployment & Installation > Acrobat Distiller 9 crashes
2009-11-10 03:38:42
kangana
Registered: Nov 10 2009
Posts: 7

Hello:

I had Frame Maker 7.2 on my windows XP machine, which had its own Distiller 7. Later I installed Acrobat Pro 9, which made me to uninstall Frame Maker's Distiller 7 and installed Acrobat Pro’s Distiller 9. Both Frame Maker and Acrobat Pro were working fine.

Suddenly the Acrobat Distiller 9 started giving problem. I couldn't print a PDF from Frame Maker. I tried opening the Acrobat distiller from the Start menu. It opens and just closes, but doesn't stay for long.

I uninstalled Acrobat Pro 9 and installed Frame Maker's Distiller 7, and then it worked fine. But the problem started again when I again installed the Acrobat Pro 9.

What should I do to overcome this problem? Is there any way where I can keep Frame Maker's Distiller being overwritten by Acrobat Pro's Distiller?

Please guide me in this.

Thanks,
K

My Product Information:
Acrobat Pro 9.0, Windows
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2009-11-10 09:09:48
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried repairing your Acrobat installation? Help > Repair Acrobat Installation.Do you have all the updates installed?

Was there anything in the [url=http://kb2.adobe.com/cps/400/kb400593.php]log file[/url] when you installed it?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-11 05:02:48
#2
kangana
Registered: Nov 10 2009
Posts: 7
Yes, I tried repairing the installation through s/w CD, but same issue.

Regarding updates, I don't know whether all updates are installed or not. Could you please tell me how and from where to install the updates?

I couldn't locate the log file. Please guide me.

Thanks,
K
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2009-11-11 06:34:13
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Here is a link to the latest [url=http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows]updates[/url] for Acrobat 9 for Windows.To locate the log file check out the link in my previous post.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-11 22:37:42
#4
kangana
Registered: Nov 10 2009
Posts: 7
Hello:

I installed the update from the following link. The update is for Acro Pro 9.1, but it said that this can be used for Acro Pro 9. Hope this is the correct update.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4375

After I installed the update, I tried running Acrobat Distiller 9, but it gives me an error:

Unable to fine "Adobe PDF" resource files.
"F:\Adobe\Acrobat\AMT"
Do you want to run the installer in repair mode?

Even after saying "yes" it didn't solve the problem. I uninstalled Adobe Reader 9, but didn't help.

BTW, I have installed Acrobat Pro 9 on F:, as I didn't have enough space in C:. Is this causing a problem?

I tried searching the log file, but I didn't find it.

Thanks,
K
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2009-11-16 11:28:42
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Can you find anything in the Distiller log file (not the installation log file)?
C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\Distiller 9

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-16 20:51:11
#6
kangana
Registered: Nov 10 2009
Posts: 7
Yes, it says:

Adobe PostScript software version: 3018.101
CID support library initialization completed.
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range
Acrobat Distiller 9.0
Started: Tuesday, November 17, 2009 at 9:26:22

Adobe PostScript software version: 3018.101
CID support library initialization completed.
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range

What should I do now?
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2009-11-17 12:04:45
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Ok, the PDFX4:2008.joboptions is the problem. Acrobat 9 doesn't ship (and doesn't create) PDFX4 files. I imagine it came from FrameMaker. Make sure that the default setting for Distiller and Adobe PDF printer is set to Standard (or perhaps one that you've created) instead.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-18 03:46:09
#8
kangana
Registered: Nov 10 2009
Posts: 7
I did that, but didn't help, so I just tried deleting the PDFX4.joboptions. But still it gives same issue.

Thanks,
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2009-11-18 08:45:32
#9
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What joboptions setting are you using for the Adobe PDF printer?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-19 22:40:48
#10
kangana
Registered: Nov 10 2009
Posts: 7
I use Standard, eBook and PDFX1a: 2001.
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2009-11-27 09:08:41
#11
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try this [url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=22357]suggestion[/url] from another AUC Expert.

check your decimal separator
1. Open Control Panel/"Regional and Language Settings" dialog
2. Click the "Customize" button on "Regional Options" tab
3. Choose period as "Decimal Symbol". Press OK, Apply
4. Launch Distiller

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-01-19 11:22:44
#12
junkbox59
Registered: Jan 18 2010
Posts: 1
Distiller 9 freezes on me while loading. I stops while loading /FreesiaUPCBold. I've tried detect and repair from Acrobat.
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