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Acrobat pro 10.0 won't install on vista

Forum Index > Deployment & Installation > Acrobat pro 10.0 won't install on vista
2011-07-01 10:22:12
volfonisenior
Registered: Jun 27 2011
Posts: 5

Hello,
I try to install Acrobat pro 10.0 on a laptop with Vista32, but as soon as I start the install, I get the message : "Impossible to install the programm on this OS, please check the requested configuration"
and yet I made all the updates on Vista.

My Product Information:
Acrobat Pro 10.0, Windows
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2011-07-04 03:05:16
#1
try67
Expert
Registered: Oct 30 2008
Posts: 2398
Including SP2?

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

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2011-07-04 23:53:22
#2
volfonisenior
Registered: Jun 27 2011
Posts: 5
I've just checked, and I realized the SP2 is not installed, the windows update is unable to install it, and I don't find a solution, I wait for an answer from MS.

Do you think it could be the reason why I can't install acrobatX?

Thanks.
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2011-07-04 23:56:56
#3
try67
Expert
Registered: Oct 30 2008
Posts: 2398
Yes. The minimum system requirements for X on Vista specify SP2:
http://www.adobe.com/products/acrobatpro/tech-specs.php

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

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2011-07-05 00:53:08
#4
volfonisenior
Registered: Jun 27 2011
Posts: 5
Ok, I try to fix the problem with SP2, and I'll let you know if it works.

Thanks.
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2011-07-30 10:24:07
#5
volfonisenior
Registered: Jun 27 2011
Posts: 5
I finally had to reinstall Vista to be able to install SP2, and so I manage to install AcrobatX.

the problem is solved.
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