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Acrobat Pro 8 constantly asks for admin password

Forum Index > Deployment & Installation > Acrobat Pro 8 constantly asks for admin password
2009-10-01 09:10:53
MaxieD
Registered: Oct 1 2009
Posts: 3

Every time I open Acrobat Pro 8 it asks for the admin username/password. I type it in and it's fine.
But as soon as the application is closed and I go to reopen it, it asks for the admin username/password again.
Any ideas what I can do to get it to stick?
This would be running on a macintosh.

My Product Information:
Acrobat Pro 8.0, Macintosh
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2009-10-01 10:45:47
#1
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Sounds like a bug I found in www that is caused by a typing error in the file /Library/Application Support/Adobe/Acrobat/CS2ENUDistSelfHeal.xml
and  /Library/Application Support/Adobe/Acrobat/CS2ENUProSelfHeal.xml
.

The line [b] AdobeBibUtils.framework [/b] exactly should be written [b]Adobe[color=#FF0000]BIB[/color]Utils.framework [/b].

If there is everything correct with the files, the reason is another one.

radzmar
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2009-10-02 07:34:55
#2
MaxieD
Registered: Oct 1 2009
Posts: 3
I couldn't find that line anywhere in the file. I finally just did an uninstall and reinstalled it cleanly. It's back to opening without the password again. But since this is the second time it's happened it the last 6 months, I'm going to do some more searching.

I really appreciate you responding. I know have a starting point. Thanks
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