I've installed Acrobat Pro 7.0 to a workstation running Windows XP SP3 with all windows updates applied.
Acrobat runs fine except for one nagging issue:
When I "Check for Updates now" I have a single update listed. The update is titled "Adobe Acrobat 7.1.0 Professional update". The size of the update is 52.21MB.
I have gone through the download process without error and the ensuing installation process without error.
I am prompted to restart the system to apply the update. I restart the system and there are no errors reported. If I check for updates again, the SAME update will be available for download and install.
I've verified that the running version is 7.1.0.
I've tried uninstalling the software, rebooting, then reinstalling Acrobat from scratch without it solving the issue.
I've deleted the preference file for the user and had Acrobat auto-recreate the folder without solving the issue.
I've even ran the .exe file for this update after downloading it from the Adobe website.
How do I make the program recognize that this update has been applied?
How do I verify that this update has been applied?
Acrobat Professional 7.0 not showing correct updates
2008-10-21 13:10:28
My Product Information:
Acrobat Standard 7.0, Windows
Acrobat Standard 7.0, Windows
2008-11-03 12:12:07
#2
Unfortunately, I do not see any acr*.tmp files when doing a comprehensive search of my hard drives.
I've gone ahead and followed all of your steps outlined above, but have not resolved the issue.
Is there another possible cause for this problem?
I've gone ahead and followed all of your steps outlined above, but have not resolved the issue.
Is there another possible cause for this problem?
2008-11-10 10:18:49
#3
Have you tried running a Detect and Repair to see if it corrects the problem?
2008-11-10 11:07:39
#4
Yes, I have ran the Detect and Repair process without any errors being reported. It does not resolve the issue.
2008-11-10 11:31:08
#5
Hum, maybe if you try removing the Updater and then doing a Detect and Repair it will correct the problem. The Updater is located at: \Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\Updater
You might also try removing the files in the updater profile directory and try updating again
\Documents and Settings\%USERPROFILE%\Application Data\Adobe\Acrobat\7.0\Updater
You might also try removing the files in the updater profile directory and try updating again
\Documents and Settings\%USERPROFILE%\Application Data\Adobe\Acrobat\7.0\Updater
2008-11-29 23:17:56
#6
i have the same exact problem like sixmill follow instructions here but still have problem is this problem can be resolved or not ??
2008-12-05 12:53:09
#7
We're experience the same Acrobat 7.1.0 update problem (installed, but showing as NOT installed). Originally, we were encountering printing errors when printing to specific printer IK650. Installing update appeared to resolve printing problems, but they returned. Restarting computer enables successful printing, but only for a while... Any ideas or hints on this? Thanks in advance, Jim/
2009-10-07 15:27:20
#8
Same here, automatic updater always worked for me until 7.1.0 (I mean for all 7.0.x), after 7.1.0 we need to manually download updates from adobe site :( Already tried to fully uninstall/reinstall and same, even after manually installing 7.1.3 the updater still only shows the 7.1.0 update, this is very bad as 7.1.0 have critical security issues :(
2009-10-08 12:11:25
#9
Prior to re-installing, try running the [url=http://support.microsoft.com/kb/290301]Windows Installer Cleanup Utility[/url] to remove any remnants left in the registry pertaining to updates.
1. Choose Start > Run, and type command in the Open text box. Click OK.2. Type the following commands and press Enter after each command:
c:
cd\
del acr*.tmp /s
Note: Many lines of text will fill the Command.com window as this process runs. Wait for the process to complete (when the text has stopped for about 10 seconds), and then continue to the next step.
3. Navigate to C:\Documents and Settings\Username\Applications Data\Adobe\Acrobat\7.0 folder.
4. Delete the Updater folder.
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.