acrobat.dll acrobat doesn't launch

OS:Win XP SP3
product:acrobat 8
the computers are iin an internal network
when launch the soft gets error :
error aplication: acrobat.exe, versión: 8.1.7.59, module with error: acrobat.dll, versión 8.1.7.59, error address 0x00010f
i have followed the document below.

http://kb2.adobe.com/cps/333/333213_spa_ES.php

i woul be very thanksfull if you can help me

thanks forward.