I would appreciate anyone's help in solving my problem.
I have a user who keeps getting this error message when using Adobe Acrobat 7.0 Professional.
Adobe Acrobat 7.0
Error signature
AppName: acrobat.exe AppVer:7.0.0.1333 ModName: acrobat.dll
ModVer: 7.0.0.1333 Offset: 00168177
I tried Repair, remove and reinstalled, other virus removal methods, Registry cleaner and optimizer but so far no luck.
I am desparate, please help!!
Thanks.
Note: Custom settings for Collaboration, JavaScripts, Organizer, Security, Stamps, Color Management, Auto Fill, Web Capture and Updater will be affected by using this solution.
To re-create the Acrobat Preferences folder:
1. Quit Acrobat.
2. In Windows Explorer, go to Documents and Settings\ [username] \Application Data Adobe\Acrobat\7.0 folder and move the Preferences folder to another location (for example, C:\Temp).
3. Start Acrobat. Acrobat creates a new Preferences folder.
http://kb.adobe.com/selfservice/viewContent.do?externalId=331045&sliceId=1
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.