These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Acrobat.exe

Forum Index > Deployment & Installation > Acrobat.exe
2007-08-20 13:02:13
brianMT
Registered: Aug 20 2007
Posts: 2

I have a question:

There a number of users that are having Acrobat 6.0 issues. When they open up a PDF, the acrobat.exe process freezes up. I then have to open up task manager and manually end the process. Once it's is ended, I can open the program and everything will work find. I personally haven't experience on my machine, but they experience it on theirs. I'm not sure if it is the amount of PDF's they are opening throughout the day, but it is getting annoying. I recently had a user encounter it for the first time last week. Is this a common issue? Is there a type of local caching that the program does when opening PDF's?

Top
2008-04-24 08:33:13
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What exact point version of Acrobat and OS does this occur with?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2008-04-24 15:55:20
#2
hpt
Registered: Apr 24 2008
Posts: 1
using 8.0 pro to scan in docs, i get s system error and program shuts down if using hp smart doc it takes takes for ever to save
Top
2008-04-28 11:40:12
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You might try these suggestions to see if they correct the issue:

1. Change "Data Transfer Method" under "Scanner Options" from "Memory Mode" to "Native Mode" or visa versa.

Memory mode uses the same data transfer method as previous versions of Acrobat and scans directly to the computers memory. Native mode scans directly to file and is generally considered to be more compatible with a wider variety of scanners.

2. Change "User Interface" under "Scanner Options" from "Hide Scanner's Native Interface" to "Show Scanner's Native Interface"

Show Scanner's Native Interface uses the same scanning method previous versions of Acrobat and let the scanner's driver operate the scanner. Hide Scanner's Native Interface attempts to use the twain driver directly and may eliminate error messages, especially when scanning multiple pieces of paper.

http://kb.adobe.com/selfservice/viewContent.do?externalId=325262&sliceId=2

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top