These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Adobe 8 error with word

Forum Index > Deployment & Installation > Adobe 8 error with word
2007-10-24 06:23:38
psj
Registered: Oct 24 2007
Posts: 2

I have a problem with adobe 8.0 standard.
after installation iam not able to open a word file. word will shut down and try to open in safe mode. but even in safe mode it will not work.
 
If I install adobe 8.0 standard on a pc whitout sp3 for office 2003 it work, but if sp3 is on the error will come. I have currently 5 users with this problem

My Product Information:
Acrobat Standard 8.0999999999999996447286321199499070644378662109375, Windows
Top
2007-10-24 07:40:37
#1
pddesigner
Registered: Jul 9 2006
Posts: 858
MS Word has to be installed BEFORE installing Acrobat. That is the only way Word will add the PDF converter icon to the menu bar.

Try this.

Uninstall Acrobat (note: make sure to deactivate Acrobat before uninstalling).

Run Disk Cleanup and defrag the hard drive. If you know how, inspect the Systems registry to make sure Acrobat has been completely removed.

Make use MS Word and Windows has all updates.

Reinstall Acrobat. Download all undates.

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

Top
2009-02-13 07:07:50
#2
cbeards
Registered: Feb 13 2009
Posts: 1
I found that if you delete the Normal.dot after installing Acrobat Standard 8 then Word will work. It is usually user specific. Go to C:\Document and Settings\persons profile\Application Data\Microsoft\Templates and you will find it in there.

Cliff
Top
2009-02-13 14:28:40
#3
sherwood
Registered: Feb 7 2009
Posts: 3
I have the same problem, but when I searched for Normal.dot, it does not exist. Don't mean to steal the thread, but what to do?
Top