I have been trying to uninstall Adobe Acrobat 9.4.5 Pro and haven't succeeded.
I am using Windows 7 32 bits.
I log as an administrator > go to control panel > uninstall a program > select Adobe Acrobat 9 Pro and the uninstall process starts. Everything works great next to the end of the uninstalling process when I get the following message:
"Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A356DF18-E722-49c9-A49F-65C62149D581}\VersionIndependentProgID. Verify that you have sufficient access to that key, or contact your support personnel."
Well, I have tried starting windows in the security mode, but it didn't work as well. It happened the same.
I tried to install a newer version over the installed one, but I got the same message at the end.
I have tried access to the key permissions using regedit but misteriously I don't have permission for that (how come if I am an administrator!?).
I don't know what to do. Will I have to format my HD?
I hope I can get help here.
Adobe Acrobat 9 Pro Extended - can't uninstall
2011-07-20 19:23:25
Answered
My Product Information:
Acrobat Pro Extended 9.4, Windows
Acrobat Pro Extended 9.4, Windows
2011-07-22 07:32:48
#2
Will I have to format my HD?
I had the same issue: formatting the hard disk was the only solution that works…:-(
No more ideas?
2011-07-26 12:06:38
#3
Accepted Answer
You might want to do some googling as to why you can't use Regedit and bust through that wall before trying to recreate civilization.I did a quick google and came across this: http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/56fed319-a532-46a4-a384-fd795998c4a3
in short...
Regedit, select your key, right-click-->Permissions-->Advanced-->Owner, select Administrators, Apply. Then grant FC to "System", and, if you like, to "Administrators" also.
There may be easier ways, but this is one way.
Thanks.
:-(
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