Adobe Acrobat Critical Error

Hi bedcanada,

Unfortunately, you are not alone in having this problem. There is an extensive discussion at Adobe.com User forae with several methods others have used to fix it, and others who have not found a resolution yet. From what I gather there are issues with the activation scheme Adobe is using, and it is causing some people with certain configurations major headaches while others have had no problems at all. Very frustrating. Please go to the link below and see if any of the mentioned fixes will work for you- be ready to read for a while- it is a very long thread.

[url=http://www.adobeforums.com/cgi-bin/webx/.3bc421a1]http://www.adobeforums.com/cgi-bin/webx/.3bc421a1[/url]


Hope this helps,

Dimitri
WindJack Solutions
[url=http://www.windjack.com]www.windjack.com[/url]

Dear Dimitri,

Many thanks for your help, I will follow the discussion in that thread and if I am able to find a solution, I will post it so that it may help others as well.

Many thanks again.

I encountered the same error message when I tried to uninstall Acrobat 3D v8.1 from a WinXP SP2 machine. Acrobat 3D had been installed via a 30-day trial (don't ask...) and following expiry had been rescuscitated using a normal serial number entry. CS3 Design Premium was also on the PC, though minus Acrobat 8 Pro.

One point - I usually de-activate prior to any uninstall, but as this was literally going to be reinstalled to the same machine within 30 mins, I thought I had no need. Never again...

I was about to go the long and winding "de-install and run cleanup script then re-install" path, but was alerted to the following recent tech support forum post which worked perfectly (and which is buried in the huge thread above)

"XP Users
We found early on that the following steps would work for those on XP.
1. . Backup the following file, C:\Documents and Settings\All Users\Application Data\FLEXnet
\adobe_00080000_tsf.data.
2. Delete the file from the location above, but not the back up.
3. Reboot the cpu
4. Launch Acrobat and see if it requires you to activate again.
5. If it does, activate Acrobat again. If not, repeat the steps but uninstall and reinstall Acrobat after step #3."

NB - it is essential that you follow the steps to the letter, including NOT deleting the .data file should it recreate itself. midway through the process

(Thanks to Jeff Moran and LdeF for identifying this solution.)

I am receiving a similar message. It is the same beginning error message. then when I click on the ok button, the following message appears: Adobe Acrobat: Acroba.exe-Application Error window - The instruction at "0x0433124" referenced memory at "0x0cdb38bc". The memory could not be "written". Click on ok to terminate the program. This has been running fine, then all of a sudden it just started doing this. I have Adobe CS3 installed on my PC. I have tried uninstalling and reinstalling the Adobe Professional program, but every time I try to do that, it tells me I already have a more up to date program and it stops the process...very frustrating. I guess I need to uninstall Acrobat reader as well?

That didn't work for me. I went through and uninstalled Adobe CS3; tried reinstalling it and it won't re-install Acrobat Pro 8.0. It installs everything else, but it won't install that program and I use it. I have no other versions of it on my PC, so it is very frustrating indeed.

I did have the following error recently:

"a serious error has been detected and Adobe Acrobat 8.1.0 Professional cannot continue. Please reinstall the application and try again."

In my case the program did not need to be re-installed. It was the Activation and Registaion screens that were freezing the program. It would not completely uninstall. I was forced to completely re-install windows.

I resolved it by creating another Administrator user account on the computer to open the program to activate it and register it.

Problem solved.