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Adobe Pro 9 uninstallation issues

tibo
Registered: Jan 8 2009
Posts: 4
Answered

I was installed Adobe Pro 9 onto my C drive but was left with very little room on my C drive so I wanted to uninstall it so I could install it onto another partition. When I launched the uninstall I get a dialog box which says "gathering information" but it then silently disappears and the application does not uninstall. Why is this happening? Does anyone know how I can uninstall Adobe Pro 9 from my D drive.

I did have a trial version of Adobe Pro 9 installed which able to uninstall this successfully

My Product Information:
Acrobat Pro 9.0, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you uninstalling Acrobat 9 from the control panel? What OS are you using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

tibo
Registered: Jan 8 2009
Posts: 4
Yes, I was attempting to uninstall Acrobat 9 from the Control Panel and I have XP Pro SP2 installed
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have other version of Acrobat on your system? What this part of the Creative Suite?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

tibo
Registered: Jan 8 2009
Posts: 4
I don't believe it was part of the Creative Suite. I had a trial version of Adobe 9 Pro but other than than I had no other Adobe software installed on my machine.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Accepted Answer
I was working with someone else who had the many of the same problems and the following [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401574&sliceId=1]technical note[/url] proved very helpful. Let me know if this helps address your problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

hoyt1819
Registered: Feb 11 2009
Posts: 1
I have the same problem with Adobe Reader v 9. It refuses to uninstall. I gt Error Message 1606. Could not access network location.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
hoyt1819 wrote:
I have the same problem with Adobe Reader v 9. It refuses to uninstall. I gt Error Message 1606. Could not access network location.
Here is a [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402867]technical note[/url] that address the 1606 error message.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

try67
Expert
Registered: Oct 30 2008
Posts: 2398
It's not a good idea to install both Reader and Acrobat on the same machine. I suggest you uninstall both of them, use Microsoft's Windows Installer CleanUp Utility and then re-install Reader.

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sorona
Registered: Oct 18 2007
Posts: 1
I have adobe pro 9 and preparing to reformat my hard drive in my mac laptop. To prevent losing the license am I suppose to deactivate the lic. before the uninstall and if so where do you do this? I know if your using windows OS adobe 9 has this option in the drop down menu.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Help > Deactivate

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.