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Adobe Pro 9 uninstallation issues

Forum Index > Deployment & Installation > Adobe Pro 9 uninstallation issues
2009-01-08 02:10:26
tibo
Registered: Jan 8 2009
Posts: 4
Answered

I was installed Adobe Pro 9 onto my C drive but was left with very little room on my C drive so I wanted to uninstall it so I could install it onto another partition. When I launched the uninstall I get a dialog box which says "gathering information" but it then silently disappears and the application does not uninstall. Why is this happening? Does anyone know how I can uninstall Adobe Pro 9 from my D drive.

I did have a trial version of Adobe Pro 9 installed which able to uninstall this successfully

My Product Information:
Acrobat Pro 9.0, Windows
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2009-01-13 11:15:34
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you uninstalling Acrobat 9 from the control panel? What OS are you using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-01-14 06:17:27
#2
tibo
Registered: Jan 8 2009
Posts: 4
Yes, I was attempting to uninstall Acrobat 9 from the Control Panel and I have XP Pro SP2 installed
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2009-01-16 11:18:06
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have other version of Acrobat on your system? What this part of the Creative Suite?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-01-19 02:00:48
#4
tibo
Registered: Jan 8 2009
Posts: 4
I don't believe it was part of the Creative Suite. I had a trial version of Adobe 9 Pro but other than than I had no other Adobe software installed on my machine.
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2009-01-19 11:38:42
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Accepted Answer
I was working with someone else who had the many of the same problems and the following [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401574&sliceId=1]technical note[/url] proved very helpful. Let me know if this helps address your problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-02-11 21:17:11
#6
hoyt1819
Registered: Feb 11 2009
Posts: 1
I have the same problem with Adobe Reader v 9. It refuses to uninstall. I gt Error Message 1606. Could not access network location.
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2009-02-12 10:57:09
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
hoyt1819 wrote:
I have the same problem with Adobe Reader v 9. It refuses to uninstall. I gt Error Message 1606. Could not access network location.
Here is a [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402867]technical note[/url] that address the 1606 error message.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-10-14 02:39:51
#8
try67
Expert
Registered: Oct 30 2008
Posts: 2398
It's not a good idea to install both Reader and Acrobat on the same machine. I suggest you uninstall both of them, use Microsoft's Windows Installer CleanUp Utility and then re-install Reader.

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

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2009-11-19 14:40:22
#9
sorona
Registered: Oct 18 2007
Posts: 1
I have adobe pro 9 and preparing to reformat my hard drive in my mac laptop. To prevent losing the license am I suppose to deactivate the lic. before the uninstall and if so where do you do this? I know if your using windows OS adobe 9 has this option in the drop down menu.
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2009-11-27 09:09:43
#10
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Help > Deactivate

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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