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Adobe Updater fails behind firewall and proxy server

Atellyer
Registered: Oct 23 2007
Posts: 8

Hi, my Adobe Updater always fails to find an internet connection when I am at work. It is probably because I am behind a firewall and use a proxy server. Where can I update the settings within the updater so that it can get behind my firewall and proxy server?
 
Thanks, David

My Product Information:
Acrobat Pro 8.0999999999999996447286321199499070644378662109375, Windows
dthanna
ExpertTeam
Registered: Sep 28 2005
Posts: 248
Unfortunately the updater does not provide any mechanism to support a proxy server. Only the Activation component.

To get around this you need to manually download and install the patches.

Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com

Atellyer
Registered: Oct 23 2007
Posts: 8
Thanks for the reply. That is a shame as I do most of my work behind the firewall and proxy server.
dthanna
ExpertTeam
Registered: Sep 28 2005
Posts: 248
Thinking in broader terms - you can disable the automatic update mechanism if you have Admin rights on your workstation. Edit | Preferences --> General | Updates (panel) and select 'Do not automatically check for critical updates'Our corporate build has this disabled as I want to make sure all updates are tested in our environment before being deployed.

While not ideal, maybe an appropriate workaround.

Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com

tcmccue
Registered: Dec 10 2007
Posts: 1
This was successful for me as well, however, I am still getting prompts that Adobe Updater needs attention when no new updates are available to download.
jaymekessedjian
Registered: Aug 13 2009
Posts: 1
All anti-virus have or a option to inform the proxy address or read it automatically from IE or do updates besides the proxy ( Mcafee Viruscan ) . I cant imagine why Adobe do not implement this. Do you need good programmers? Go to Brazil or India. There are lots there.