These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Automatic Update Acro 8 Prof Error:

hvadney
Registered: Mar 14 2007
Posts: 4

Dear Colleagues:

I routinely responded to an Adobe request for AA 8 Prof update and, as usual, routinely ran the automatic update on my system.

After running the update, I am now receiving an error message about a fatal error and unable to read a something.

A pop up box appears telling me that Adobe Acrobat has encountered a serious error and cannot continue. It instructs me to reinstall and try again.

When I try to reinstall, I get the message that an operating Adobe Acrobat 8 Professional program is already on the machine and I cannot reinstall.

I am a bit hesitant to uninstall the entire program because it's so darned difficult to get any support or if there is a problem I'm likely to go through living hell getting any answers out of Adobe.

I need to know what is needed to fix this new problem.

Thanks very much!

Harold

My Product Information:
Acrobat Pro 8.1, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This sounds like a problem with Activation. There is a [url=http://kb2.adobe.com/cps/402/kb402427.php]tech note[/url] that provides some solutions. Also, if you're reinstalling, make sure you have the [url=http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750]licensing service update[/url] for 8.0 or 8.1. This was also included in later point updates of Acrobat 8.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.