Dear Colleagues:
I routinely responded to an Adobe request for AA 8 Prof update and, as usual, routinely ran the automatic update on my system.
After running the update, I am now receiving an error message about a fatal error and unable to read a something.
A pop up box appears telling me that Adobe Acrobat has encountered a serious error and cannot continue. It instructs me to reinstall and try again.
When I try to reinstall, I get the message that an operating Adobe Acrobat 8 Professional program is already on the machine and I cannot reinstall.
I am a bit hesitant to uninstall the entire program because it's so darned difficult to get any support or if there is a problem I'm likely to go through living hell getting any answers out of Adobe.
I need to know what is needed to fix this new problem.
Thanks very much!
Harold
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.