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Can get rid of Free Trial counter after paying for Acrobat Pro 9

Forum Index > Deployment & Installation > Can get rid of Free Trial counter after paying for Acrobat Pro 9
2010-08-14 18:19:47
necornell
Registered: Aug 14 2010
Posts: 3

I needed Abrobat Pro immediately and the licensing information wasn't going to arrive for a few hours or days, so my sales rep suggested I use the free trial version. So I did that. Then, before I downloaded the paid version, I uninstalled the free version. Then I installed the new version.

I was still getting the count-down message about the free trial version and it wouldn't take my serial number (I bought the volume license). I called support and we got my serial number all entered, but the count-down screen came back. Now it has expired and I can't use Acrobat. Of course, I'm on a Monday deadline for a proposal and need to work all weekend. What can I do??

My Product Information:
Acrobat Pro 9.3.1, Windows
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2010-08-15 20:22:41
#1
necornell
Registered: Aug 14 2010
Posts: 3
Additional information: I modified Acrobat Pro 9 through "Remove or Change a Program" (control panel) and that did not work. I also tried the "repair" option but nothing works. I uninstalled Acrobat Reader and re-installed it, but that doesn't even work.
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