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Designer fails on startup

Forum Index > Deployment & Installation > Designer fails on startup
2008-11-13 08:59:03
bevb
Registered: Jan 2 2008
Posts: 8

Problem: Adobe LiveCycle Designer 8 will not start. I get an error every time. I've tried everything that I've found on the internet to try and fix this.

This is what the Error says: Error signature: AppName: formdesigner. exe ModName: mfc80u.dll ModVer: 8.0.50727.922 Offset: 0004c620

Event Viewer Error Properties: Source: Application Error Category: None Type: Error Event ID: 1000 User: N/A Computer: (my computer name)
Description: Faulting application formdesigner.exe, version 8.0.2073.1, faulting module mfc80u.dll, version 8.0.40727.922, fault address 0x0004c620.

Can someone please tell me at least what happened? It was working fine one day then didn't use it for about 2 weeks and now it won't work!!

Thank you.

My Product Information:
LiveCycle Designer, Windows
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2008-11-13 10:26:57
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
When this error has come up in other posts (Acrobat not LiveCycle) it had to do with a corrupt user profile. Have you tried re-creating your user profile to see if it corrects the problem? Here is some other discussion on the issue:
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=1874

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-11-13 11:01:13
#2
bevb
Registered: Jan 2 2008
Posts: 8
Thank you for the quick response.

Yes, I've tried creating a new user profile, replaced the dll, uninstalled and reinstalled.

My Acrobat 8 seems to be working fine.

Everything that has been on this forum and a search of the internet for this problem has not resolved the issue.

I've not been able to find anything else about the error on the forums or internet that has resolved this issue.
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2008-11-18 10:58:38
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Some folks have tried deleting the Application data folder and have found that this corrects the issue. See the following post for additional details [url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=16964]Solution for Crash of Designer when try to open a form![/url]

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-11-18 11:13:00
#4
bevb
Registered: Jan 2 2008
Posts: 8
I tried that and get the same error message as before.
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2008-11-27 07:07:16
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have SQL Server 2008 installed? If so, this might be the issue. Microsoft’s mfc80u.dll (version 8.0.50727.1833) installed by SQL Server 2008 causes Designer 8.2.1 to crash on launch. Here is a link to the [url=http://www.adobe.com/support/products/enterprise/support_knowledge_center_livecycle_ES_server.php]"Fix for SQL-Server 2008/Designer conflict"[/url] with additional information.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-12-01 07:44:41
#6
bevb
Registered: Jan 2 2008
Posts: 8
That worked. Thank you so much.
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2009-06-23 02:32:39
#7
HeavyPaladin
Registered: May 18 2009
Posts: 7
Dear all,

I have the same issue with SQL2k8, so I install and run the fix, then I open my form and I found that alert function is not working anymore in javascript code.

any help !!
Regards
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2009-06-23 03:11:37
#8
HeavyPaladin
Registered: May 18 2009
Posts: 7
Sorry, My mistake ....
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2009-07-08 08:52:19
#9
zenland
Registered: Jul 8 2009
Posts: 1
yea! this help me as well thanks!
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