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Error 1310 installing 8.1 update in Vista

Forum Index > Deployment & Installation > Error 1310 installing 8.1 update in Vista
2007-06-15 13:25:07
utopolis
Registered: Jun 15 2007
Posts: 2

Hello, I am trying to install the 8.1 update on Windows Vista (from 8.0, in which the print driver is not working), but I consistently receive many errors of the form "Error 1310. Error writing to file: C:\Config.Msi\4240bc.rbf. Verify that you have access to that directory." A google search reveals that other people have had this problem as well installing the update in Vista, but I have not found any solution. A suggestion would be much appreciated. Thanks, Alexandra

My Product Information:
Acrobat Pro 8, Windows
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2007-06-24 16:28:57
#1
tedpadova
ExpertTeam
Registered: Dec 31 2005
Posts: 848
You might try doing a complete deinstall of all Acrobat viewers, then reinstall the program and run the 8.1 patch. See if that helps.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.

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2008-10-16 17:13:44
#2
sherlocc
Registered: Oct 16 2008
Posts: 2
I have spent the last couple of days trying to install Adobe Photoshop CS4 on
a dual core Vista 64 system. I was receiving the dreaded message about
c:\config.msi not accessible. Search of the web revealed this occurs
regularly durnig various installs and many have "cures" revolving around
elevating priviledges, etc. I tried all the various suggestions and kept
failing - at least 25 or 30 times.

My experience was that it hit randomly during the somewhat long install
process of CS4. While some installs just keep going anyway, CS4 does not.
The config.msi folder stores rollback info during the install process. If no
rollback is required, I would assume that the files stored there are
unnecessary. Those installs that merely post the error and continue seem to
be OK. CS4 won't do that.

I decided that whatever the bug was, it was a "race" condition of some sort,
so I decided to slow my system down by running other things during the
install. Ultimately I had two videos and the Process Monitor utility going,
and the install finished successfully.

This is why the bug appears randomly across the universe - it is dependent
on system speed and clearly exascerbated by multiprocessing configurations.

I hope this is helpful to those of you who find this post by searching the
web, as I did.
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2009-02-01 08:12:16
#3
DKKnows
Registered: Feb 1 2009
Posts: 1
Error 1303

All these msi.config errors seem to have a very easy solution:

1. open cpu Burn-in (1 session CPU-Burn for each CPU-Core)
2. start CPU Burn (you should have 100% CPU Usage)
3. Install the application

The problem with the MSI.CONFIG directory is the speed of deleting and accessing files inside this directory. When Cpu Burn is running then there is enogh time for the installation routine.

BR,
DKKnows
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2011-01-28 19:30:57
#4
raymond68
Registered: Jan 28 2011
Posts: 1
http://acrosstheuniversemovie.com
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