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error 1714

Forum Index > Deployment & Installation > error 1714
2007-06-06 19:29:17
Clyde
Registered: Jun 6 2007
Posts: 2

I was operating with acrobat 8. a probelm occured in my system, and I used Win Xp System Restore. After restoring the system, I noticed that Acrobat 8 disappeared and I had acrobat 7, and unable to process PDF Files. So I went Adobe site to download Acobat once again. It downloaded, but when trying to install I get error 1714 The older version of Adobe reader 8 cannot be removed. Contact your technical support group. Had no success on the Adobe web site getting help. I try deleting the older version and it will not delete. WHAT DO I NEED TO DO.

My Product Information:
Acrobat Standard 7.0.8, Windows
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2007-06-07 05:55:27
#1
pddesigner
Registered: Jul 9 2006
Posts: 858
You can not run both Acrobat 7 & 8 on the same computer. It sounds like you'll have to remove any reference to Acrobat from your system registry. Contact a qualified local technician to help you correct the system registry and re-install Acrobat.

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

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2007-06-14 10:35:37
#2
dthanna
ExpertTeam
Registered: Sep 28 2005
Posts: 248
If you do not have access to a local tech - or like to live dangerously, you can try the solution available in the Adobe Knowledgebase:

[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=332773&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=332773&sliceId=2[/url]Good luck.

Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com

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