Hi,
We have an old Acrobat 4 Pro and last year purchased the upgrade to v7 Pro from Adobe's download store. This worked great on a then XP Pro laptop and all was fine.
However, now the user has a new laptop and it's Vista Business. He is setting up his software again and has installed Acrobat in the same way, and everything appears to go well.
When he tries to run the program however, he's prompted for activation, which he does. It then closes the application, and when he re-starts it, activation appears again, and once again the app closes after activation completes. This loop is never ending.
Anyone have any ideas on how this could be fixed? I'm not sure of the exact version of v7 it is, but I presume it's either a problem with actually activating the product (but I'd expect an error saying bad key or something?), or a Vista incompatibility.
Thanks!!
Adobe's official position is that Acrobat 7 is not supported for Vista
( http://www.adobe.com/products/acrobat/vistasupport.php )
( http://www.adobe.com/support/products/pdfs/adobe_products_and_windows_vista.pdf )
However, your activation problem may not be a Vista issue at all. Check this Adobe Tech doc that covers activation issues/problems-
http://kb.adobe.com/selfservice/viewContent.do?externalId=331418
Hope that helps,
Dimitri
WindJack Solutions
www.windjack.com
Dimitri Munkirs
WindJack Solutions
pdfscripting.com