Hi
I have Reader installed on a PC which loads up pdfs fine, but after a random amount of time the program will quit and an error log will be created. It will quit when you are not doing anything at the time. I have created a few different Windows users accounts and it happens on all of them whether you are an administrator or not.
Where can I find this error log?
I have tried serveral different versions of Reader including 7 and currently installed version 8.
I am using Windows 2000 Pro
Any ideas??
To view the System and Application Log:
1. Choose Start > Settings > Control Panel, and double-click Administrative Tools.
2. Double-click Event Viewer, select System or Application Log in the Event Viewer window, and note the following:
* A white x in a red circle indicates that a service or driver is stopped (i.e., it didn't start or load).
* A black exclamation point in a yellow triangle warns of a possible future problem, such as low disk space.
Note: You can ignore warnings that indicate a new printer driver was installed.
3. 3. For more information about an entry, right-click it, choose Properties from the pop-up menu, and read the Description section. If you can't determine which events are related to the problem, then re-create the System or Application Log:
1. Open Event Viewer, right-click the System or Application Log, and choose Clear All Events from the pop-up menu. To save the current System or Application Log, click Yes when Windows returns the message "Do you want to save 'System Log' before clearing it?"
2. Close Event Viewer, and try to re-create the problem.
3. After the problem recurs, open Event Viewer and view the System or Application Log.
4. Note the description, source, and EventID, and search for a solution to the error on the Microsoft website at http://support.microsoft.com , or contact Microsoft or the hardware vendor for assistance.
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.