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How To Fix Incompatibility Reader 9.x and Acrobat 7.1.0 Professional??

Forum Index > Deployment & Installation > How To Fix Incompatibility Reader 9.x and Acrobat 7.1.0 Professional??
2008-12-17 14:48:26
ThoroughCode818
Registered: Dec 17 2008
Posts: 8

I need assistance from Adobe as to how fix this situation.

This is an XP Professional that had, up until this morning, a fully operational and fully licensed install of Acrobat 7.1.0 Professional.

Visting the Adobe website, I asked for Reader 9 to be downloaded and installed.

At no time was I warned of the incompatibility issue. The installer indicated that it was uninstalling 'previous versions'. Previous versions of what? Reader I had assumed.

So I went to process my collection of 600+ PDFs, and the XP tells me I need the install CD for Profession 7.

How do I fix this?

I need an answer today.

Happy Holidays.

My Product Information:
Acrobat Pro 7.0.9, Windows
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2008-12-17 15:41:38
#1
michaelejahn
Registered: Apr 26 2006
Posts: 232
Can you use Windows to drop back a few days (or is this only avialable on Vista)

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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2008-12-17 16:20:39
#2
ThoroughCode818
Registered: Dec 17 2008
Posts: 8
Hmm. That prolly would have been a good idea. I had just had created a restore point prior to the MS IE 7.x Security Patch issued today. :snapping fingers:

I have gone ahead and started with uninstalling Reader 9.x and anticipate the full re-installation of 7.X Professional plus updates ( I hope ).

Tech support does not support 7.x Professional. They state they cannot find documentation to help me.

I guess the lesson here is that before installing anything Adobe, check their website for issues of any kind. Wonder why the installer did not warn me???

[i] Kind of a clever method of planned obsolescence, don't you think. [/i] :wink:

So wish me luck. And thank you for your sugestion - it's the best answer I have gotten so far.
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