We have recently updated all of our employee workstations to Acrobat Reader 9. This caused a problem with viewing files in our Content Management System. There is a patch for this, which I did install. However, it works only on workstations with just Reader 9 installed. If the user has the full-blown Adobe Acrobat installed, whenever he/she tries to pull up a PDF file in the web version of our Content Management System, they get a message that IE has encountered an error and must close. Following are the details: AppName: iexplore.exe AppVer: 7.0.6000.16876 ModName: adobepdfl.dll ModVer: 22.214.171.12479 Offset: 0007081d
I removed the adobepdfl.dll and tried retrieving the PDF files, and they did come up with this file removed. However, whenever the workstation is restarted Adobe Acrobat reinstalls it. It's a vicious cycle. I would appreciate any ideas about how we can work around this.