I have G4 laptop, running OSX 10.4.10. I have Word 2004, version 11.2 for Macs loaded on my computer. Attempting to install Acrobat 8 Professional from disc. I have dropped the Adobe 8 pro icon into Applications...so far so good, it installs...but then..when i get to the microsoft office elements (word etc), a dialogue box requests i shut down Safari and Microsoft Office applications. I have closed them down but the dialogue box pops up each time telling me to close them...i press ok...but the dialogue box stays there.So far, having tried several times and rebooted my computer, I am unable to install these elements - what is the problem? What can I do?
installation problem of Acrobat 8 pro
2007-06-23 04:06:20
My Product Information:
Acrobat Pro 8, Macintosh
Acrobat Pro 8, Macintosh
2007-06-23 09:00:55
#2
Jon -
I have created a new user account but I'm really not clear on what I am doing. I ahve never encountered this problem before when installing a new application. Something doesn't make sense here - as i say, i simply cannot install full functionality - it seems odd that having done what is asked, quit the safari and microsoft apps, that it still refuses to install...i'm assuming you don't work for Acrobat but at the moment i have an expensive, premium product that i can not use - i'm hoping that i can get free help from Adobe come Monday to put this right, particularly as i'm no expert, i simply buy the product and naturally expect it to install and work...so this is very aggravating! But thanks for your prompt response...Cheers Tim
I have created a new user account but I'm really not clear on what I am doing. I ahve never encountered this problem before when installing a new application. Something doesn't make sense here - as i say, i simply cannot install full functionality - it seems odd that having done what is asked, quit the safari and microsoft apps, that it still refuses to install...i'm assuming you don't work for Acrobat but at the moment i have an expensive, premium product that i can not use - i'm hoping that i can get free help from Adobe come Monday to put this right, particularly as i'm no expert, i simply buy the product and naturally expect it to install and work...so this is very aggravating! But thanks for your prompt response...Cheers Tim
2007-11-06 14:29:37
#3
Hi Tim,
Why not forget about Acrobat trying to repair and patching to 8.1 and then 8.1.1 after you repair your disk permissions.
One last thing - unplug any external drives and ensure you're fully patched on the OSX front ...
Let me know,
Jon
Why not forget about Acrobat trying to repair and patching to 8.1 and then 8.1.1 after you repair your disk permissions.
One last thing - unplug any external drives and ensure you're fully patched on the OSX front ...
Let me know,
Jon
2007-11-06 11:35:13
#4
I work in a computer lab situation. We have G4 Quicksilvers, G5s and MacPros. The assortment is running a site-licensed Adobe Creative Suite Professional, which installs Photoshop, Illustrator, InDesign, Dreamweaver, Acrobat and Flash.
Fall installation went fine. Instructors subsequently requested that we install Imageready (from Creative Suite 2), and at this point, we noticed that Acrobat 8 Professional in the Student User (standard account), now requested Administrator passwords before it would launch. This would occur repeatedly.
Subsequent to the most recent Acrobat 8 Professional update, other systems also started requesting administrator passwords.
We are now in the process of uninstalling and reinstalling Acrobat 8.
We have rebuilt permissions - both via OS X tools and via a third-party application called Onyx.
Has anyone else had these issues and does anyone have other suggestions for avoiding this problem.
Thank you.
Fall installation went fine. Instructors subsequently requested that we install Imageready (from Creative Suite 2), and at this point, we noticed that Acrobat 8 Professional in the Student User (standard account), now requested Administrator passwords before it would launch. This would occur repeatedly.
Subsequent to the most recent Acrobat 8 Professional update, other systems also started requesting administrator passwords.
We are now in the process of uninstalling and reinstalling Acrobat 8.
We have rebuilt permissions - both via OS X tools and via a third-party application called Onyx.
Has anyone else had these issues and does anyone have other suggestions for avoiding this problem.
Thank you.
2007-11-06 14:32:12
#5
Hi Carolz,
You might want to try the following:
Navigate to the /Library/Application Support/Adobe folder.
Click once on the Adobe Registration Database file and select Get Info from the File menu (or press Command-I).
Expand the Ownership and Permissions section. If the lock icon is closed, click on the lock (and enter your system password, if prompted) to unlock it.
Change the permissions to match the following:
Owner: [whichever user is marked with '(me)' in the pop-up menu]
Access: Read & Write
Group: staff
Access: Read & Write
Other: Read Only
Hope this helps?
Jon
You might want to try the following:
Navigate to the /Library/Application Support/Adobe folder.
Click once on the Adobe Registration Database file and select Get Info from the File menu (or press Command-I).
Expand the Ownership and Permissions section. If the lock icon is closed, click on the lock (and enter your system password, if prompted) to unlock it.
Change the permissions to match the following:
Owner: [whichever user is marked with '(me)' in the pop-up menu]
Access: Read & Write
Group: staff
Access: Read & Write
Other: Read Only
Hope this helps?
Jon
Another thing, you might want to create a new user account and see if the installer works in that account - give it Admin permissions ..
Cheers,
Jon
I've been using Acrobat since v1.0 and still get amazed by its power. An Acrobat ACE since 1999