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Local admin vs. Domain admin: Why I can't upgrade to 9

Forum Index > Deployment & Installation > Local admin vs. Domain admin: Why I can't upgrade to 9
2008-08-04 11:20:16
skobb
Registered: Aug 4 2008
Posts: 3

I would love to upgrade from Acrobat 8 Pro to 9 Pro, but something is causing me to hesitate.

I've reported this problem on the Reader forum, got some disappointing responses, and reluctantly gave up on the idea of upgrading. Now that I've found Acrobat.com, however, maybe I'll get some more encouraging news.

As I wrote in that post: "Reader 9 works perfectly when I login as a Local Admin, and not at all when I'm a Domain Admin." More specifically:

>>Just downloaded and installed Reader 9 on my Win 2003 server machine.

As soon as I start it up, I get the dreaded C++ Runtime Error:
"This application has requested the Runtime to terminate it in an unusual way."<<

Another user reported: "Same problem here with Adobe 9 full pro full version. Local admin accounts are ok, but domain users of any sort are not. Very frustrated."

When I saw this last post, it confirmed my worst suspicions -- that I should stay away from 9 Pro, because it has the same snag that brought down 9 Reader.

I've looked through all kinds of documents, posts, guides, etc., but nothing suggests an easy work-around to this issue.

Does anyone have some creative ideas for me?

Let me know.

Cheers,

Steve Kobb

My Product Information:
Acrobat Pro 9.0, Windows
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2008-08-07 10:44:27
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this the 64-bit version of 2003 Server? If so, do you have the SP2 installed?
Also, do you re-direct your user application data?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-07 12:03:19
#2
skobb
Registered: Aug 4 2008
Posts: 3
No, I do not have the 64-bit version of 2003 Server.

BUT... I DO have a solution to this annoying problem!

Here's all you have to do to solve it:

0. You probably should start off by being logged in with your Domain Admin account.

1. Create a folder off the root of your C: drive. My username is skobb, so I created C:\skobb

2. Click on Run and type REGEDIT

3. Follow this path:
HKCURRENTUSER > Software > Microsoft > Windows > Explorer > Shell Folders4. Create a backup of your registry by exporting and saving the file to some other part of your file structure. You can always go back to this by double-clicking on the file name

5. In the right-hand pane of the registry editor, find all paths with UNC references and change them to the local folder that you created in Step 1.

So, for example, I changed...
\\houfile1\skobb$
to
C:\skobb

6. Make the same sort of changes in another folder on this same path called "User Shell Folders".

That's all there is to it. Fire up Acrobat 9 and it will behave itself.

It did for me, anyway.

Good luck to all frustrated citizens of AcroWorld, wherever you may be.

Steve
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