These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

PDF printer not available

Dukeman
Registered: Dec 29 2008
Posts: 8

I have installed Acrobat 9 on my XP laptop. In Office applications I can save as PDF but I do not have a PDF printer showing in my printer folder. If I click 'File" "Print" I do not have Adobe Distiller nor PDF printer available. Also, from the Start Menu if I open Distiller, it pops up for just a second and then disappears. I just need the option to Print to PDF. Any suggestions?

My Product Information:
Acrobat Pro 9.0, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried doing a "Repair Acrobat Installation" from under the Help menu?

Also, try checking to see that the following is set:
1. Open Control Panel / Printers
2. Right click on the Adobe PDF printer icon
3. Click on the PORTS tab
4. Check to see if the "Documents\*pdf - Adobe PDF Port" is selected.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Dukeman
Registered: Dec 29 2008
Posts: 8
There is no PDF printer icon shown in the printers. That is my problem. I have tried the repair function several times. Any other ideas?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this the 64-bit version of XP? If so, do you have the following Hotfix from MS installed:
http://support.microsoft.com/kb/930627

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

nindra
Registered: Jan 19 2009
Posts: 2
i have the same problem as dukeman. there is no printer icon in printers and faxes. so i can print a page maker file to pdf printer or convert it into pdf format.however i have no problems in word, excel etc. where i can directly convert from the acrobat add-on. i have tried to unistall and reinstall both the acrobat pro 9 and adobe page maker 7. but it is not working. it was working with acrobat pro 7. but as soon as i install acrobat pro 9 the printer icon is disappearing from the printers and faxes folder.
any suggestions?
Dukeman
Registered: Dec 29 2008
Posts: 8
My only solution was to go back to Acrobat 8 and everything works again.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
nindra wrote:
i have the same problem as dukeman. there is no printer icon in printers and faxes. so i can print a page maker file to pdf printer or convert it into pdf format.however i have no problems in word, excel etc. where i can directly convert from the acrobat add-on. i have tried to unistall and reinstall both the acrobat pro 9 and adobe page maker 7. but it is not working. it was working with acrobat pro 7. but as soon as i install acrobat pro 9 the printer icon is disappearing from the printers and faxes folder.
any suggestions?
Do you have multiple versions of Acrobat installed? If so, you may be experiencing [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333223]interoperability[/url] issues.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

csxj
Registered: Mar 20 2009
Posts: 3
I'm experiencing the same problem. THe PDF printer is not installing with 9 pro extended on XP SP 2. IT re-imaged my laptop today so I had a clean slate and it still did not install.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
fastestimates wrote:
I've been trying everything and I'm stuck. I installed Adobe Acrobat Pro 8 along with the other applications in CS Suite 3. For awhile everything worked properly in Acrobat Pro 8 but then it began to hang when I tried to print various docs (Word as well as others) to Adobe PDF . This may have begun around the time I downloaded a copy of Acrobat Reader 9 so I could instruct others how to receive my pdfs.I've read all the threads in this post. I've checked the "proper port" issue and I'm good. I also followed the interoperability suggestions and uninstalled Acrobat Reader and the entire CS Suite 3 and then reinstalled CS 3, but not Reader 9 of course: Same problem. Thinking a fix might be in the updates I installed the updates from Help as well as from the Adobe support site (separate, discrete operations). What happens is that 414 MB's of updates load after an hour and then I'm prompted that there's a problem with the Adobe 8 1.3 update, and do I want to install the other updates? They all install properly, but not 8.1.3. Tried this several times but no cigar.

I have Vista Home Premium, 32 bit. I've seen the fixes for 64 bit on the Adobe support site, but not for 32 bit. Is there such a thing and will it correct this vexing problem? Thank you in advance for your help. Acrobat Pro is one of my my main programs and I have to work this out. Help! Chris
Chris,

The U2U forum has a suggestion for this issue with [url=http://www.adobeforums.com/[email protected]@.3bc48c88/0]Acrobat 8.1 and 32-bit Vista[/url] that might be helpful.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

JudyW
Registered: Jun 6 2009
Posts: 1
I have Adobe Reader 9.1 operating on Vista 64 bit. I also cannot find the pdf printer on the list of available printers. I have reloaded 9.1, tried to find the Vista update but that wasn't too successful. What can I do? I rely heavily on the pdf printer as I am an accountant and making a serious effort to reduce paper in my office. Thanks for any help!!!

I have tried for over an hour to find the download for adobe reader 8. WHERE IS IT????

Judy
tlholler
Registered: Jun 8 2009
Posts: 1
I am having the same problem. I installed Acrobat 9 Pro on an XP machine. When I try to print to pdf, not printer has been created. Has anyone had any success solving this?
daka630
Expert
Registered: Mar 1 2007
Posts: 1420
[b]nindra[/b]
Adobe has discontinued development of PageMaker.
Adobe TechNotes/KB articles and PageMaker PDF documents identify that PageMaker 7
came with Distiller 5.0 but that it would work (for output of PDFs) with Distiller 6.0.
As with other Adobe applications there is a fairly tight compatibility band between
the application and the version of Distiller to use. PageMaker 7 (or earlier) pre-existed
the newer Distiller versions. Full functionality of PDF output from PageMaker 7 via Distiller
9.x is problematic.

Note that Adobe offers an upgrade from PageMaker 7 to InDesign CS4 at a special price
(looks to be $79).
If you want to be in a current Windows OS and use current Acrobat releases the upgrade
might be worth considering.

-- ++ ----------------------- ++ --

Judy wrote:
I have Adobe Reader 9.1 operating on Vista 64 bit. I also cannot find the pdf printer on the list of available printers.
Reader (Adobe Reader) does not provide creation of PDF files. This is the case for all versions of Reader.
It "reads" PDFs and, as with any application, can send the file contents to an attached
local or network printer for hard copy.

To create PDF files you must have Acrobat Standard, Professional, 3D, or Enhanced.

Regarding use of release "8.x" in Vista 64-bit -
Look over [url=http://kb2.adobe.com/cps/333/333360.php]Adobe TechNote 333360[/url].

--| Use the Microsoft HotFix for the Microsoft problem that causes the Adobe PDF Printer
to not work correctly.
Hot Fix for this issue (documented in Microsoft Knowledge Base Article #930627) is available at
[url]http://support.microsoft.com/kb/930627[/url].
This Hot Fix is also included in the Windows Vista Service Pack 1 (SP1) update.

--| If you use Adobe Acrobat 8.0 in Windows Vista x64, Windows XP x64 or Windows Server 2003 x64,
you must update to Acrobat 8.1.
The Acrobat 8.1 update provides support for x64 based operating systems.

--| There is an issue when using the auto-update feature (under help) to go from 8.0.0 to 8.1.2 in single step.
The symptoms include not being able to print to the Adobe PDF printer from 32 bit applications.
To resolve this uninstall Acrobat, then install 8.1.0 from the support download site here:
[url]http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows[/url]
then use the auto-update feature to upgrade to 8.1.2.

To get Adobe Reader 8.1.3
Go to [url]http://get.adobe.com/reader/otherversions/[/url]
Select your OS (e.g., Windows Vista).
Click on the "Continue" button.
Select Adobe Reader 8.1.1.
If you do not want the Google Toobar, uncheck the box.
Click on the "Download now" button.

-- ++ ----------------- ++ --
[b]tlholler[/b]
Have you look over the Adobe TechNote below? There may be something for your situation.

[url=http://kb2.adobe.com/cps/403/kb403613.php]Troubleshoot installation errors or freezes for Acrobat 9 (Windows XP)[/url]

If your XP is the 64-bit OS be sure to apply the Microsoft HotFix or install SP1 (if not already done).

Not specifically pertaining to what you describe but useful.
[url=http://kb2.adobe.com/cps/404/kb404291.php]Known issues and work-arounds for Adobe Reader 9 and Adobe Acrobat 9[/url]


Be well...

Be well...

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
tlholler wrote:
I am having the same problem. I installed Acrobat 9 Pro on an XP machine. When I try to print to pdf, not printer has been created. Has anyone had any success solving this?
Bring up task manager - is a task called Acrotray.exe running?

Check to make sure the printer port is set correctly:

1 - Open Control Panel / Printers

2 - Right click on the Adobe PDF printer icon

3 - One of the visible tabs will be named PORTS

4 Click on it, check the "Documents\*pdf - Adobe PDF Port"

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

csxj
Registered: Mar 20 2009
Posts: 3
lkassuba wrote:
tlholler wrote:
I am having the same problem. I installed Acrobat 9 Pro on an XP machine. When I try to print to pdf, not printer has been created. Has anyone had any success solving this?
Bring up task manager - is a task called Acrotray.exe running?

Check to make sure the printer port is set correctly:

1 - Open Control Panel / Printers

2 - Right click on the Adobe PDF printer icon

3 - One of the visible tabs will be named PORTS

4 Click on it, check the "Documents\*pdf - Adobe PDF Port"
I have the same problem and after installing Acrobat 9 Pro Extended there is no Adobe Printer in the Printers control panel. Acrobat opens and appears to work until I try to create a PDF.
jtatman
Registered: May 17 2011
Posts: 1
I have uninstalled Adobe 7 reader and installed 9 and still no printer.
Totally uninstalled all Adobe products. Then did fresh install from Adobe website.
Install Adobe Reader X. Still no pdf printer even shows up in printers/faxes.
Ran Repair Adobe Reader Installation from help menu. Rebooted each time. Still no pdf printer.
I am an admin on this XP Pro session. This has happened on other installs in this office as well.
What can be done so we can print to PDF's?
dthanna
ExpertTeam
Registered: Sep 28 2005
Posts: 248
Jim,

Sounds like you may have a group policy setting that is getting in the way of your being able to instance the Adobe PDF printer. I would imagine that if you look in the registry just about all the fiddly bits needed to create the printer are there... it just won't appear in the GUI. Check with your system / security folks to see if they have put some sort of block on end users, even those with Admin rights, from creating a printer. If that's the case then the group policy will have to be adjusted to make a special exception to allow users to install the Adobe PDF printer while they are installing the application. Trust me, installing Acrobat under a generic machine ID then allowing someone with a personal ID to use it generally doesn't work. It may LOOK like it does, but you will run into problems. Especially if you use custom Distiller JobOptions - which everyone should be.

For what it's worth - the Adobe PDF printer is the single most absolutely messy thing you can deal with on a Windows machine. Before you start lobbing cow-pies towards San Jose, 90% of the problem roosts up the coast in Washington. It has to do with the fact that the Adobe PDF printer, like all printers, must have a leg each in the system and user side of the OS. If either side is even slightly out of whack the Adobe PDF printer usually won't work. When it works, it's like a brick. When it doesn't it's more like silver fulminate.

Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com

rober84
Registered: Oct 19 2011
Posts: 1
I am having a similar problem. I am not a computer person so everything has to spelled out for me in basic human lingo (LOL). I have AA7 that I have used for years. It has worked on my PC with Windows XP, I then used it on my laptop which was running Vista. Last December I bought a new laprop with Windows 7. I installed AA7 and have been using it for the last 10 months with NO problems. Last week it stopped working. The two funtions I used most often were to convert website pages to PDF and scan to PDF. I have tried all help options from AA7, I have uninstalled and reinstalled AA7, and I have even tried restoring my system back to a time when everything was working fine. The error I am receiving is the 22025 (I think) No PDF printer port. Everything I have read tells me that AA7 does not work with windows 7 and that I need to upgrade to a newer version of AA. But if that is true then why has it worked for the last 10months? Did adobe recently change something that stopped it from working after a recent update?
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Adobe does not change anything in Acrobat 7 anymore, the version is no longer supported.
But, last week was octobers patchday for Windows 7, could mean Microsoft changed something that now destroyed you PDF printer.
Try to uninstall those updates and see if you then can revive the PDF printer with an re-installation.


radzmar
LoveCycle Blog
Documents you need:
LiveCycle Designer ES2 Docs