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PDF toolbar hangs in Internet explorer 7

Forum Index > Deployment & Installation > PDF toolbar hangs in Internet explorer 7
2008-02-28 05:45:06
tcbel
Registered: Feb 28 2008
Posts: 3
Answered

Hi,

I install Creative Suite Design Premium CS3. The installation process install a PDF Toolbar in Internet Explorer 7 (Under Windows XP Prof). I click on the pdftool bar to expand a document list at the left of iExplore.

Since that, I can't used Internet Explore 7 because it hangs. I tried to uninstall Acrobat, repair Acrobat, uninstall Explorer7 (work fine in explorer6) but when I install version 7 again it came back.

Please help I can't used iExplorer I have to used Firefox... and som applications don't work with FireFox.

I put a screen capture at:

www.progicielsconcept.com/bug/pdftoolbar.jpg

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-02-28 07:22:13
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Did you have another version of Acrobat and/or Reader on your system when you installed CS3? If so differing versions of Acrobat/Reader can cause conflicts with the browser. The following technical note suggests that you remove older versions and then run a repair. For more information visit:
http://kb.adobe.com/selfservice/viewContent.do?externalId=333544&sliceId=2

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-02-28 08:55:52
#2
tcbel
Registered: Feb 28 2008
Posts: 3
Thanks,

I had to uninstall all Acrobat version and reinstall Acrobat prof 8.

Best regards,

Benoit
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