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Platform Exception Error

Forum Index > Deployment & Installation > Platform Exception Error
2007-01-15 08:06:54
sunil
Registered: Jan 15 2007
Posts: 4

Hello All,
 
I am a new user in the Acrobat world.
 
I currently have Acrobat Pro 7.o installed for a few months.
 
I have been using the digital signature option without any problem till 2-3 weeks ago.
 
Then suddenly, I am unable to use the digital signature option. The product allows me up to the point of creating the box for placing the digital signature and in the next step gives me the following error:
 
**********
Creation of this signature could not be completed.
 
Platform Exception
Object already exists.
Error Code: 2148073487
************
I am unable to get any info from the website.
 
Any and all help is deeply appreciated.
 
Thanks
 
Sunil

My Product Information:
Acrobat Pro 7, Windows
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2007-01-16 07:51:22
#1
tedpadova
ExpertTeam
Registered: Dec 31 2005
Posts: 848
Check the Security Settings dialog box and make sure your digital ID is active. You may have changed the directory path for the ID and Acrobat has lost the connection. If so, click the Add ID button and locate the ID to reconnect it.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.

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2007-01-16 08:45:47
#2
sunil
Registered: Jan 15 2007
Posts: 4
Hello Ted,

I tried implementing the solution. I am getting the same error, when I click on the advanced - security settings.

I get the above message and then a blank screen for the security setttings.


Thanks

Sunil
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2007-09-26 16:04:12
#3
mwesterman
Registered: Sep 26 2007
Posts: 1
See post under security - the fix there worked for me. Note the problem arose after the 7.0.9 update so a suspect it is a bug. Fix is delete identities from the main user account in the follow folder:

C:\Documents and Settings\[username]\Application Data\Microsoft\Crypto

relaunch acrobat.
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2009-02-09 14:54:44
#4
Jeff19
Registered: Feb 9 2009
Posts: 1
I am using Acrobat 8 and all has been well. Now when I attempt to sign a document I get a "Platform Exception Error" "Key not valid for use in Specified state".
I can see my digital signature bit the program wonth apply it to the document. Anyone know what happened and how to fix it?
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