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Preference - check for updates is disabled - how do I enable it?

Forum Index > Deployment & Installation > Preference - check for updates is disabled - how do I enable it?
2009-09-01 06:45:24
redcrew
Registered: Nov 7 2006
Posts: 83

I have a new computer at work, which IT installed Acrobat 9 Pro. The option to "check for updates" didn't display in Help, and IT informed me I had to install the patches manually. Which seemed a bit odd.

I discovered the option in Edit > Preferences > General to allow "checking for updates". Unfortunately, the "check for updates" option is disabled.

Is there some setting in the configuration that was missed for enabling "check for updates". IT staff seemed to think that once I installed one the update patches, the "check for updates" option would be enabled.

I've updated the Acrobat Pro to version 9.1.3, but still don't have the option to enable "check for updates".

Suggestions?

My Product Information:
Acrobat Pro 9.1.3, Windows
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2009-09-01 10:51:28
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is it possible that the ability to do this was disabled during the packaging of Acrobat for deployment?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-01 10:56:17
#2
redcrew
Registered: Nov 7 2006
Posts: 83
Lori,

I don't have any way to know that information. When I asked the IT support person today about the installation, he simply replied he installed the product as is.

I know that the Acrobat 9 version I had on my old computer had the "check for updates" option enabled.

Is there something on my computer I need to change in order to get it enabled, or does Acrobat 9 need to be installed again, with the option to allow updating?
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2009-09-01 11:36:23
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
If you download Acrobat and/or Reader from the Adobe website this option is enabled by default. Perhaps your IT organization used the Customization Wizard to disable this feature during the packaging process.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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