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Problem installing Acrobat 9.0 on Windows XP platform

Forum Index > Deployment & Installation > Problem installing Acrobat 9.0 on Windows XP platform
2008-06-26 15:31:49
spjarrell
Registered: Jun 26 2008
Posts: 10

I am trying to install the trial version of Acrobat 9.0 on my Windows XP laptop work computer. I downloaded the install file and ran it but as it gets near the end of installation it starts the ODBC installation which pops up options to add/remove components, reinstall completely, or remove completely. I have done the reinstall twice now but both times it does nothing after the completion of the ODBC installation.

Any ideas?

My Product Information:
Acrobat Standard 8.1.2, Windows
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2008-06-27 07:21:54
#1
jbfreels
Registered: Feb 19 2008
Posts: 63
Installing as Administrator? You'll need administrative rights for the ODBC installation.

-jb
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2008-06-27 07:53:56
#2
spjarrell
Registered: Jun 26 2008
Posts: 10
Yes I am logged on as administrator.
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2008-06-27 09:27:13
#3
spjarrell
Registered: Jun 26 2008
Posts: 10
Does anyone else have any ideas? I really need to get this installed as quickly as possible. Would it matter that I have an old version (6) of Acrobat already installed?

Thanks.
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2008-06-28 07:15:44
#4
daka630
Expert
Registered: Mar 1 2007
Posts: 1420
Quote:
Would it matter that I have an old version (6) of Acrobat already installed?
It might. Adobe consistently identifies that multiple versions of the product on a box are not recommended/supported.

Be well...

Be well...

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2008-06-30 08:52:35
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Having Acrobat 6 already installed on your system may be the issue. Do you received a message during the install that an older or less functional product has been detected -- prompting you to remove the less functional product or cancel the installation?

For more information check out the [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333223&sliceId=2]Acrobat product interoperability technical note[/url].

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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