When working within Adobe Acrobat 8, when I send a pdf file to a recipient (my boss), he can't open it. He gets a message that says file not found. He clicks ok 3 times and then he has to go look for it. Why doesn't the file come up? A response would be most appreciated. Thank you. Pamela
Problem with opening a pdf file
2007-10-03 06:24:02
My Product Information:
Acrobat Standard 8, Windows
Acrobat Standard 8, Windows
2007-10-03 06:39:48
#2
Thank you, Eugene. I purchased and installed Adobe Acrobat Standard 8 on his computer. I believe the problem happened after he received a notice from Adobe stating he should click on the update button to update to Standard 8.1. After seeing the problems he was having with version 8.1, I have not clicked on the button to update to Standard 8.1.
Pamela
Pamela
2007-10-03 06:42:54
#3
Add this JavaScript to future PDF files to auto check Reader version:
From the menu bar, click Advanced, Document Processing, Document JavaScript.
This opens a dialog box.
Type a name for the JavaScript ("CheckVersion")
Click the add button and paste this code in the box.
if (app.viewerVersion < 8) {
app.alert("You must have Acrobat Reader 8.0 or later to use this form.")
this.closeDoc(true)
}
Close the dialog box.
Now when anyone that does not have Reader version 8 will see a popup dialog box telling them they need Reader version 8.
From the menu bar, click Advanced, Document Processing, Document JavaScript.
This opens a dialog box.
Type a name for the JavaScript ("CheckVersion")
Click the add button and paste this code in the box.
if (app.viewerVersion < 8) {
app.alert("You must have Acrobat Reader 8.0 or later to use this form.")
this.closeDoc(true)
}
Close the dialog box.
Now when anyone that does not have Reader version 8 will see a popup dialog box telling them they need Reader version 8.
2007-10-03 09:29:31
#4
Try running Repair Acrobat Installation from under the Help menu to see if it corrects the problem. Also, is there an older version of Reader running on the same system?
Eugene's tip is useful if you're sending around forms that require Acrobat or Reader version 8.
Lori
Eugene's tip is useful if you're sending around forms that require Acrobat or Reader version 8.
Lori
He may need to download and install the current version of Adobe Reader 8.0
My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.