When Adobe Reader v9 is initially installed on a desktop, we receive an "installation failed" error message. The error message appears only on the first login - once the local profile has been created, the message no longer appears.
This does not occur if we use the original media from Adobe; it occurs in a Windows package that we created. Oddly, the package was created almost a year ago with no issues, but now we always receive this error.
The problem is not with the Adobe software, but with something in our environment. I was wondering if anyone had seen this before and might be able to help out.
Thank you.
Ah, the ubiquitous 'Check Engine' light of installation. Almost as fun to deal with as 'An error has occured...' But not as helpful as 'Guru Meditation'. My personal favorite is just a raw, binary, core dump.
I would be curious to find out how your package was created. Please say you used Da' Customizer (Customization Wizard) to do the dirty work. If you tried to create a snapshot based deployment all you will see are problems. Primarily due to all the registry values being stored under HKCU hive rather than the HKLM hive.
A secondary thing would be to take a look at your machine authentication. Are you using Active Directory? If so, have you updated any of your domain settings?
Lastly, are you using the enterprise deployment version of Reader rather than the more 'public' one? The enterprise version is much more suitable to packaging and deployment than the one straight from Adobe's web site. You can find info on enterprise deployment here:
http://www.adobe.com/devnet/acrobat/enterprise_deployment.php
I hope this at best helps, at a minimum gives you some questions to start asking to get to a resolution.
Thanks
-Doug
Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com