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Replacing Acrobat 7.0 with 8.0

Forum Index > Deployment & Installation > Replacing Acrobat 7.0 with 8.0
2007-10-30 08:33:07
maakaa
Registered: Oct 24 2007
Posts: 6

How can I get Acrobat Reader 8.0 to replace 7.0 on my PC? I use WinXPHome. I downloaded 8.0 okay but when I try to replace 7.0 I get error 714 - "The older version of Adobe Reader 7.0.9 cannot be removed. Contact your local support group." Can you help?

My Product Information:
Reader 8, Windows
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2007-11-09 14:44:11
#1
tedpadova
ExpertTeam
Registered: Dec 31 2005
Posts: 848
Just want to be sure we're on the same page here. Did you first try a complete deinstall of Adobe Reader 7? You must UNINSTALL an older version before attempting to upgrade to a newer version of Reader. This holds true for the version (x.0) upgrades. If you install a patch such as 8.1, 8.1.1, etc. then you don't need to uninstall 8.0 to upgrade.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.

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2007-11-10 09:54:37
#2
maakaa
Registered: Oct 24 2007
Posts: 6
Ted: I tried several times to first uninstall reader 7.0 but always come up with error message 1714. I will try your suggestion of installing the 8.1 patch and will advise the outcome. Thanks!
maakaa
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2007-11-10 14:47:25
#3
maakaa
Registered: Oct 24 2007
Posts: 6
No matter how I try my pc advises that 7.0.8 cannot be removed and this includes all of the 7.0 patches. I tried several times to de install but to no avail. I am running reader 7.0.8 and could not even upgrade to 7.0.9 as I got the same error message. I am using Windows XP Home and Mozilla Firefox 2.0.0.4. Acrobat Reader came with my Dell and I was always able to get update patches until I switched from IE to Firefox. Thanks for trying but I feel like I hit a dead end.
maakaa
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