Some help appreciated :)

Does the blank page occur when viewing PDFs in a browser? Can user's open a local copy of the PDF in their browser? When you updated from version 7 did you remove the previous version? Most often "if" conflicts occur it's in the web integration and PDFMaker macros when you have multiple versions of Acrobat installed. Here is a guide to several troubleshooting tips for this issue:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328233&sliceId=2

Hi, I have told the guys down at the Terminal Server department to take a look, and to perform a re installation of the software.

I will come back with their feed if it works / fail.

//Iglooo

Hi !

I can now say that it's not a conflict between two versions.
I have re-installed a TS server, and tried with different users(Only adobe 8.0 installed).
But it won't seem to work.

But any version below 8.0, e.g. 7.x is working splendid.

//Iglooo

EDIT: The PDF files that is.

I can add, that the distribution of Adobe 8.0 is custom made(trough the custom application to make mst files for Adobe Reader). But I don't think this is the case, since it is in use by other companies as well, and there it is working with no problems at all.

I am leaning more towards it can be a spesific software wich has been used to create the pdf files with.
As mentioned they have been using Cutepdf Writer and Uniprint.
I will look around and try to dig up anything related to those two softwares.

But I am curious, the file I have been given to trouble shoot with is a 7.0 document,
but when I have downloaded random pdf files wich also is a 7.0 document they work without any complications at all on the 8.0 version.

I'll just make a quick bump to see if anyone got anything on this subject?
I haven't found anything worthwhile yet.

It is possible that the HKCR\AcroExch.Document registry key is damaged, is pointing to an obsolete version of Reader, or is pointing to a third-party PDF viewer (as you mention). Have you tried fixing this? Details for repairing this are in the technical note listed above.
Also, do you have any problems opening local copies of PDFs in your browser or just PDFs on the web?

Firstly, thanks for taking time.
I am really appreciating it.
:-)

No, then it would have worked on a freshly installed VMWare image.
Wich it does not, sadly.

I have problems, whether I am opening them trough the web, browser or just opening them up on a local installed machine(the above mentioned freshly installed XP on VMWare, with Adobe Reader 8.1.1).

So the choices as to what is causing this, is more or less in my theory the PDF files themselves.

IgloooNOR - What you are experiencing has little (nothing) to do with with your PDFs and has everything to do with the interaction of Acrobat/Reader 8 and CITRIX.

Between A7 and A8 Adobe revamped, to some extent, the rasterizer system in the product. The rasterizer is what takes the instructions contained in the PDF and transmits that information to the GPU (through the OS) on the running machine.

This decision was made to greatly increase the performance of rendering 'rich media' documents - beyond just fonts - on the target device.

CITRIX is nothing more than a fancy, schamcy, screen-screen scraping time sharing system. That being such, anything that is writing directly to the hardware is writing to the GPU of the video card of the box that CITRIX is installed on. As such, it is bypassing the scrape and redisplay that CITRIX provides.

Suggestion - dig through the Preferences - Specifically, Page Display and 3D. Turn of any items that may enabling hardware graphics accelleration and / or writing directly to the hardware. For example - Resolution - may be set to Custom - set it to System Setting., Smooth Text - Turn it off.

Under 3D - Preferred Renderer - Set to Software, shut off hardware rendering for legacy cards, etc.

It may take several tries to get it correct.

Hope this helps.

Thanks.

Thanks for the time and reply.

But as I have stated before, this problem occurs also on a freshly installed client, with only Adobe 8.1.1 installed, and that client has no connection nor installed anything related to CITRIX whatsoever.
So as you replied, will this GPU setting, etc. Still apply?
Or was that specific for the way between Adobe/Reader 8 & CITRIX?I will try the suggestions you posted on the same test computer.
And report back on how it goes.

Eventually, if you would have the time,
could I possibly send you a copy of the pdf file(EDIT* there are several in question, but only one would suffice)?
To see if you get the same problem?

//IgloooNOR

EDIT: Just in from a local test with a freshly installed machine(not a VMware image), and with 8.1.2 version. Problem still persists.

EDIT2:
So, a colleague of mine.
Came with this back to me, translated:
Visible-Application-OS-platform

Yes-Envince Document Viewer-Linux Ubuntu 7
Yes-Adobe Reader 7-Windows XP
No-Adobe Reader 8-Windows XP
No-Foxit Reader 2.2-Windows XP
No-Foxit Reader 1.3-Windows XP
No-Adobe Acrobat 8-Windows Vista Ultimate
No-PDF-Xchange 1.0-Windows XP
Yes-xPert PDF Reader 2.0.50-Windows XP
No-Haihaisoft PDF Reader 1.0.0.2-Windows XP
No-Sumatra PDF-Windows XP
Yes-PDF Reader 2.4. 0.0-Windows XP
Yes-CAD-KAS PDF Reader 2.4-Windows XP
Yes-Cool PDF Reader 1.0.0.64-Windows XP
Yes-Adobe Acrobat 7 Standard-Windows XP

EDIT3:
I am now positive that there must be a attribute in one of the Generic PDF writer software they are using.